Online shopping has become more convenient and popular than ever before, with many shoppers opting to buy products online instead of visiting physical stores. SHEIN is one of the most popular online stores worldwide, offering a wide range of trendy and affordable clothing and accessories for women, men, and children.
However, as with any online shopping platform, tracking your package's delivery and shipping status is crucial to ensure a smooth and stress-free shopping experience. In this article, we will discuss the importance of SHEIN tracking and provide tips and tricks to help you track your package with ease.
Whether you're a seasoned SHEIN shopper or new to the platform, this article will provide you with valuable insights on SHEIN tracking.
SHEIN Order Tracking
Sellers or merchants can send your order through SHEIN's shipping or a third-party courier such as DHL, FedEx, USPS, UPS, BUFFALO, etc. When they send out the item, a SHEIN tracking number usually comes with it. There are a variety of ways how you can track your SHEIN order. It can be done through the SHEIN mobile app, the website, or a third-party tracking site.
Tracking Orders on SHEIN Website
To track your SHEIN order through the website, follow these steps:
- Head to the SHEIN website.
- Go to "My Account" and log in to the account that you used for ordering the item.
- Click on "My Orders". You will be directed to another page where you can see the history and details of your orders.
- Select "View Details" for more information.
- If the status of your order is "Shipped", you can select "Track" to see the current status and location of your order.
- Once your order has arrived, you can confirm the delivery so that you will receive Bonus Points.
Tracking Orders on SHEIN Mobile App
To track your SHEIN order on the mobile app, you can follow these steps:
- Open the SHEIN app on your mobile device.
- Sign in to your account, if you haven't already.
- Tap on the "Me" icon at the bottom right corner of the screen.
- Under "My Orders", select the order that you want to track.
- Tap on the "Track" button next to the order details.
- The tracking information for your order will be displayed, including the shipping carrier and tracking number.
Tracking Orders on the Ship24 Website
Tracking your SHEIN order on Ship24 is simple. All you have to do is the following:
- Copy your SHEIN tracking number (if provided by the seller or merchant).
- Paste it on the Ship24 homepage or on the search field above.
- Wait for a few seconds and get your results.
While there are several ways to track your SHEIN order, tracking with Ship24 is more efficient and less time-consuming. When tracking on the website or mobile app, it would take more time to track more than one order because you would have to open a lot of tabs.
With Ship24, you can track up to 10 SHEIN orders at the same time and get results almost instantly.
Please take into consideration that your tracking number and your order number are both different numbers. A tracking number is used to track your order while an order number indicated the number of your purchased product.
SHEIN Order Tracking with DHL
When the seller or merchant chooses to send the order through DHL, a tracking number will be provided. You can request the DHL tracking numbers and enter them on the Ship24 homepage to get real-time events of your SHEIN order. When you enter a tracking number, you can see the current status and the estimated time of arrival of your DHL package.
SHEIN Order Tracking with J&T
Tracking your J&T Express SHEIN order can be done by getting your J&T Express tracking number and inputting it on the Ship24 homepage. You can request your J&T tracking numbers from the merchant that is sending your SHEIN order. With Ship24, you can track up to 10 SHEIN orders with your J&T tracking numbers to see real-time events and status updates of your orders.
SHEIN Package Tracking
When you order from SHEIN, tracking your package is essential to ensure that you receive your order on time. With SHEIN tracking, you can easily keep track of your package's delivery status and shipping information.
You can track your package through the SHEIN website, mobile app, or by using third-party websites like Ship24. By entering your tracking number, you can see your package's current location and delivery status.
If you encounter any issues or have any questions, SHEIN customer service is always available to assist you. With SHEIN tracking and delivery, you can shop with confidence and ensure that your package arrives on time.
SHEIN Delivery Tracking
SHEIN delivery tracking is an important part for those who want to stay updated on their package's whereabouts. With SHEIN tracking, you can easily monitor the status of their delivery from the time it leaves the warehouse to the moment it arrives at your doorstep. The tracking information includes details such as the package's current location, expected delivery date, and shipping carrier used.
SHEIN offers several options for delivery tracking, including tracking through the SHEIN mobile app or website, or through third-party websites. By using these services, you can ensure that your package is delivered on time and can address any issues that may arise during the shipping process.
SHEIN Shipping Tracking
SHEIN shipping tracking allows you to keep track of your package from the moment it's shipped until it's delivered to your doorstep. By entering your tracking number on the SHEIN website or app, you can access real-time updates on the status of your package, including its location and expected delivery date.
Additionally, third-party websites like Ship24 can also provide tracking information for your SHEIN package, giving you even more options for staying informed on its shipping and delivery progress. With SHEIN shipping tracking, you can rest assured that your package is on its way and stay up-to-date on its delivery status.
SHEIN Tracking Not Updating
When you are tracking your SHEIN package, there could be some instances where the tracking does not update. Some of these instances could be that it needs more time before the package gets processed. It takes a few days before a package gets registered, picked up, and processed. Another instance is that the server has crashed, this could happen on big holidays such as Christmas or Black Friday when a huge amount of orders are made and it crashes the server.
One possible instance is that you might have gotten "Economy Shipping" as your SHEIN shipping method. Economy Shipping does not have a tracking number so it is best to use "Standard Shipping" if you want your order to be tracked.
Can I track my SHEIN order with the order number?
Unfortunately, it is not possible to track your SHEIN order with just the order number. If you want to track your orders, you can track them by heading to the SHEIN website or app or entering your SHEIN tracking number on a universal tracking website like Ship24.
With Ship24, you track orders from not only SHEIN but also from many other popular marketplaces such as Shopee, AliExpress, eBay, and thousands of marketplaces. All you would need is your tracking number and enter them on the Ship24 homepage. You can track up to 10 different tracking numbers and get your expected results within seconds.
If you don't have your tracking number, you can ask the seller or merchant for it or check the mobile app/website for the tracking number.
How accurate is SHEIN order tracking?
Tracking your SHEIN order is usually accurate as the delivery is usually on time. In some rare cases, it could be delayed as there could be some factors that would affect the delivery. Factors like inclement weather, global pandemics, or road blockages are some that could affect the delivery time of your SHEIN order.
Which courier does SHEIN use when you order?
Whether you are in the Philippines, Ireland, South Africa, New Zealand, or other countries, SHEIN uses many international logistics companies to ship the orders. SHEIN packages are delivered by couriers such as NinjaVan, Aramex, Fetch, Naqel, or ColisExpat.
You can track your SHEIN orders from the Philippines or other countries by entering the tracking numbers that the couriers above have provided on the Ship24 homepage. Ship24 will you with the latest SHEIN tracking updates on the whereabouts of your orders wherever you are.
How long does it take for SHEIN orders to deliver?
The time of delivery of your SHEIN orders can take up to 2 to 30 days but may vary depending on your location and the shipping method that you have chosen. When it comes to SHEIN, you have the option to choose from Economy Shipping, Standard Shipping, or Express Shipping.
SHEIN Economy Shipping
Economy Shipping generally takes up to a month (~30 days) to deliver as it is a method that helps customers save money. SHEIN uses China Post as their main courier for this type of method. Of course, the time of delivery will still vary depending on where you are situated.
SHEIN Standard Shipping
Standard Shipping is a little bit faster than Economy Shipping and generally takes 10 to 15 days to deliver. It is the best way to get value and time for the items that you ordered. It is available in most countries.
SHEIN Express Shipping
Express Shipping is the fastest way to get your orders and it generally takes next-day delivery or 2 to 7 days to deliver. It is considered to be the most expensive option as you get to receive your orders faster. If you are in the US and are expecting your package, SHEIN will use China Post as its main courier and when upon arriving in the US, it will be transferred to USPS to deliver it to your address.
Please note that the delivery time does not include the time at which SHEIN processes your orders. This process usually takes around 1 to 3 days.
In some rare cases, the delivery time will take longer than usual due to unforeseen circumstances. Circumstances such as flight arrangements, weather conditions, or other external factors should be taken into consideration. To check the status of your order, refer to the tracking number and use Ship24 to give you real-time updates on where your order is.
When you have received your order, don't forget to click "Confirm Delivery" within 6 months to receive Bonus Points. If it has not been clicked within the time period, you will not be able to receive additional points.
Returning SHEIN Order
SHEIN gives you exactly 45 days to return the product (starting from the date of purchase). Although since the COVID situation, SHEIN has extended their return to 60 days. You can choose your own shipping method as well but at your own cost.
SHEIN Order Return Process
To return your SHEIN order, you have to:
- Log into your SHEIN account and head to "My Orders".
- Click on "Order Details".
- After that, click on "Return and Refund Record".
- Click on "View" to download and print the return label.
- Finally, paste the return label on the box and drop it off at your local post office.
Please note that the following items are not eligible for a return:
- Bodysuits
- Lingerie
- Jewellery
- Beauty Items
- Party Supplies
- DIY Supplies
- Pet Supplies
- Cosmetics (not returnable if you break the seal)
- Items marked as "Non-Returnable"
Where is my SHEIN order?
To find out where your SHEIN order is, you'd first have to track it. You can use the Ship24 homepage or the search field above to track the current status of your order. Simply copy and paste the tracking numbers onto the homepage.
If it has been more than a month and your order has not arrived, it's best to contact customer care or contact the seller/merchant regarding this matter.
Why does my SHEIN order take so long?
Depending on the item that you have purchased, the processing time for each order is typically around 1 to 3 days. If the order is taking longer than the processing period, it means that the item you ordered requires a longer time to process.
If you wish to get your other items faster, you may cancel some items and request a refund. In that case, the remaining items can be shipped out immediately. Contact SHEIN's customer service so they can assist you when it comes to separate shipping.
SHEIN Order Stuck in "Shipped"
When your SHEIN order is stuck in "Shipped", there could be several factors that could be affecting it. The SHEIN order may be stuck in "Shipped" due to transit or order processing problems.
Another reason could be that it is being shipped during a promotional event or a traditional holiday such as Diwali or Christmas.
The last reason why your SHEIN order is stuck in "Shipped" is probably due to the customs of the country that it is being sent to. Customs usually take a while if the item you ordered is prohibited in that country.
To resolve this issue, you can either contact the courier company that is being used to ship your items or you can contact SHEIN's customer service. Alternatively, you can keep up-to-date SHEIN tracking information with Ship24 by entering your SHEIN tracking numbers on the Ship24 homepage.
SHEIN Tracking Notifications
When you are tracking your orders from the SHEIN app or on Ship24, you will receive tracking notifications such as:
| Tracking Notifications | Description |
| ORDER PLACED | The SHEIN order is placed and the seller will soon hand it to the shipping provider. |
| PAID | The SHEIN order is being verified. |
| IN PREPARATION | The SHEIN order is verified and is preparing to be shipped. |
| INTERNATIONAL WAREHOUSE, STERILIZATION AND INSPECTION OF FINAL PACKAGE COMPLETED, PACKAGE SHIPPED | The SHEIN package is being inspected and is ready to be shipped. |
| CHINA, DEPARTURE OF THE FLIGHT | The SHEIN package has left China. |
| IN TRANSIT | The SHEIN package left the origin country and is in the process of transferring station or to the destination country. |
| PARCEL IS IN SUCH COUNTRY | The SHEIN package is transferred to another station before reaching the country of destination. |
| ARRIVED AT A LOCAL COURIER | The SHEIN package is in the destination country and is waiting for the local courier. |
| SENT | The SHEIN package is in the local warehouse of the recipient, it is about to be delivered. |
| PACKAGE UNDER DELIVERY | The SHEIN package is on its way to your doorstep. |
| IN DISPATCH | The SHEIN order is out for delivery. |
| SIGNED | Your SHEIN order has been delivered. |
What is the meaning of Urging Dispatch in SHEIN?
Urging dispatch just means that SHEIN will notify the shipping provider to deliver and expedite your SHEIN orders so that they will get to the delivery address on the estimated time of arrival. SHEIN will not ask you to pay an extra fee when your press the "Urge Dispatch" button although there is no guarantee that your orders will still arrive on time.
On the other hand, it is recommended to just try and press the "Urge Dispatch" button since no fee will be charged and the order might still get delivered on time, even earlier if you're lucky.
Clicking on "Confirm" is safe and will not affect your orders whatsoever.
If there are any issues with the shipping provider, SHEIN will be the one to first contact you.
What do I do if my SHEIN order is lost?
When you have not received your SHEIN order for some time already, make sure you:
- Check your customer protection time to see if it's not expired.
- Capture photos of the tracking status to prove that you did not receive your orders.
- Contact SHEIN customer service for assistance.
Before you do any of those, double-check by tracking your SHEIN orders on Ship24. Simply copy the tracking numbers provided by the courier and enter them on the homepage. If the tracking update is still the same, then follow the suggestions above.
Contact SHEIN
Depending on your geographical location, SHEIN's customer service is ready to assist you with your feedback, concern, or issue regarding your orders. You can visit their website and they have an agent who will be happy to assist you with the problem.
Alternatively, you can also reach out to them on their social media such as Instagram (@sheinofficial) and Twitter (@SHEIN_official) or send them an email at service@shein.com.
About SHEIN
SHEIN is an eCommerce platform that offers affordably priced clothing such as bathing suits, lingerie, decorations, sports supplies, etc. The company started by selling wedding dresses at first but then later branched out into selling women's wear. The company then was named "Sheinside".
In 2010, SHEIN started selling their products to countries such as France, Spain, Russia, Italy, and Germany. Today, SHEIN delivers to more than 220 destinations around the world.
SHEIN often targets a young audience as their consumers so they can keep up with all the latest and hottest fashion without spending a fortune on it. They believe that everyone should be able to appreciate fashion and its beauty.
The reason for SHEIN's success is that they were able to market their products on social media such as TikTok, Facebook, and Instagram. The company would check out the upcoming trendy fashion and would then immediately produce and make the items for consumers to purchase. The company became the most downloaded app in the United States in 2021.
In September 2022, SHEIN is deemed to up its competition against a rising rival in the North American market, Temu, a SHEIN-like platform that offers its consumers affordable pricing on its apparel, home appliances, and accessories.
