Ship24

Help Center

Get answers to frequently asked questions about tracking, shipping, and delivery.

Package tracking

Shipment delivery

Shipping

Other

Package tracking

Learn about tracking numbers, tracking notifications, and how to track your packages and orders.

Mar 15, 2023

2 minutes

Status not available when tracking my package

Are you experiencing a "status not available" message while tracking your package? We understand the frustration of not knowing where your package is but don't worry, we're here to help. There could be various reasons behind this, such as the package not yet being scanned, incorrect tracking information, or even a technical glitch. Whatever the reason may be, this guide will help to ensure a seamless delivery experience for you.

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Mar 15, 2023

3 minutes

How to find an international package tracking solution?

Looking for an international package tracking solution? This guide can help. Learn what to look for in a tracking service, including features like real-time tracking, delivery notifications, and customer support. Discover popular tracking websites and apps, and compare their strengths and weaknesses. Don't let international shipping stress you out. Find the perfect tracking solution for your needs here.

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Mar 15, 2023

1 minutes

Reasons why global tracking information can be complicated

Global package tracking can be a headache. But why? This guide explores the various reasons why international tracking information can be complicated, including customs delays, carrier updates, and language barriers. Learn how to decipher tracking information and troubleshoot common issues. Don't let global shipping confusion get the best of you.

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Mar 15, 2023

Where is my package?

Can't find your package? Don't panic. Our guide will help you track down your missing parcel and get it back on the right track. Learn how to track your package, contact the carrier, and troubleshoot common issues. With our step-by-step guide, you'll have your missing package located in no time. Read now.

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Mar 15, 2023

6 minutes

Tracking Number and Order Number Difference

Are you confused between tracking numbers and order numbers? At times, these numbers may be the same, but it's not always the case. If you're having trouble locating either of these numbers, don't worry! We're here to help you navigate through the process and ensure a seamless delivery experience. Learn more today and never miss a package again!

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Mar 15, 2023

3 minutes

Can I check my tracking number with other information?

In this blog post, we discuss ways to use other information, like delivery addresses and phone numbers, to locate your tracking number quickly and easily.

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Shipment delivery

Get answers to help you understand when your package is arriving, the causes of delays, exceptions, and much more.

Mar 15, 2023

4 minutes

My package from China is In Transit, what does it mean?

Waiting for a package from China? If it's in transit, you're on the right track. This guide explains what it means when your package from China is in transit, including the different stages of the shipping process and estimated delivery times. Learn how to track your package and troubleshoot common issues. Don't let shipping confusion get the best of you. Read the guide now.

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Mar 15, 2023

1 minutes

How do I follow the delivery of an e-Packet?

Curious about your ePacket delivery? This guide will help you track your ePacket shipment from start to finish. Learn what ePacket is and how to track it, including finding your ePacket tracking number and using popular tracking websites. Stay on top of your ePacket delivery with our helpful tips. Read now.

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Mar 15, 2023

4 minutes

Can I change the receiving address of my package?

Discover how to change the receiving address of your package and avoid delivery mishaps with our informative blog post. Learn about the benefits and potential risks of making adjustments, and get valuable tips on avoiding common mistakes.

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Mar 15, 2023

4 minutes

Why was my package sent to the wrong address?

This blog post provides insights into why packages may end up being sent to the wrong address, causing frustration and inconvenience for both senders and receivers. Discover common causes of misdirected mail and delivery errors and learn measures that can be taken by senders to minimize the chances of this happening.

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Mar 15, 2023

6 minutes

Why does my parcel have long delivery time?

Have you been waiting longer than expected for your package to arrive? Various factors can contribute to delayed delivery times, such as weather conditions, customs inspections, high order volumes, or logistical disruptions. Learn why your parcel is taking longer than usual to reach its destination, and what you can do to track its progress and ensure a smooth delivery experience.

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Mar 15, 2023

4 minutes

I missed the delivery, how can I rearrange my delivery?

Learn what to do when you miss a delivery with our step-by-step guide. Discover how to reduce the risk of missing a delivery, explore alternative delivery solutions, and understand your options for rescheduling or rearranging your delivery.

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Shipping

Discover everything you need to know about shipping packages such as shipping options, methods, and rates for domestic and international parcels.

Apr 20, 2023

5 minutes

How long is a business day in shipping?

Learn all about business days in shipping, including the definition, factors that determine their length, and tips for optimizing shipping time.

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Apr 25, 2023

4 minutes

How to get cheap shipping from China?

Discover the best ways to get cheap shipping to China with our comprehensive guide. Learn about tips, tricks, and services that can save you money today.

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Jul 14, 2023

3 minutes

What is the best way to ship small parcels?

Discover the optimal way to ship small parcels efficiently and securely. Compare popular shipping methods, factors to consider, and special considerations for fragile items. Make informed decisions based on cost, speed, reliability, and tracking options. Find the best solution for your small parcel shipping needs.

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Jul 14, 2023

3 minutes

What is small parcel or LTL?

Discover the differences between small parcel and LTL shipping methods. Learn about their definitions, characteristics, and common applications. Make informed decisions for your shipping needs.

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Jul 14, 2023

4 minutes

What is the smallest shipping size?

Discover the importance of determining the smallest shipping size and optimizing logistics operations. Explore factors influencing shipping size, cost-saving opportunities, and environmental benefits. Learn how to efficiently utilize space and enhance supply chain efficiency. Find out how the smallest shipping size impacts packaging, transportation, and customer satisfaction.

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Aug 04, 2023

3 minutes

Which shipping method is the cheapest?

Find the cheapest shipping method for your needs! Explore cost factors, compare options, and discover smart cost-saving strategies. Make informed decisions to optimize expenses and save on shipping without compromising quality. Start saving now!

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Other

Find miscellaneous information related to shipments such as returns, refunds, and other various topics.

Mar 15, 2023

4 minutes

How do I change delivery address?

Need to change your delivery address? No problem. Learn how to update your shipping information on popular online platforms like Amazon, eBay, and more. Follow our step-by-step guide to ensure your package arrives at the right place. Don't let a wrong address derail your online shopping. Read now.

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Mar 15, 2023

4 minutes

Can I get a refund?

Unhappy with your purchase? You might be able to get a refund. This guide will explain what to do when you want to return an item and how to navigate the refund process. Learn about common refund policies, including those for damaged goods, wrong orders, and unsatisfactory products. Don't let a bad purchase ruin your day.

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Mar 15, 2023

2 minutes

Parcel cannot be found

"Lost package? Let this guide will help you track down your missing parcel and navigate the claims process with ease. Learn what to do when your package cannot be found, including contacting the carrier, tracking packages and more. Don't let a missing package ruin your day.

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May 02, 2023

4 minutes

Received the wrong item after purchase - What should I do?

If you've received the wrong item after making a purchase, don't panic. Read our guide on what to do next and how to resolve the issue quickly.

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Jul 14, 2023

4 minutes

What is the best shipping service?

Looking for the best shipping service? Discover the key factors to consider, popular providers, customer reviews, and expert tips. Make an informed decision and optimize your shipping strategy for success.

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Jul 14, 2023

4 minutes

What are the best practices for handling returns and exchanges efficiently?

Discover the best practices for efficiently managing returns and exchanges. Learn how to streamline processes, communicate effectively, leverage automation, and gather customer feedback. Enhance customer satisfaction and optimize your business operations.

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