Canada Post tracking

Tracking shipments has become a core element of modern shopping and shipping experiences. It provides real-time updates, helps you anticipate deliveries, and supports better planning. Canada Post, recognizing the critical role of tracking in logistics, offers reliable tracking services.

How to Track Canada Post Packages

Tracking your Canada Post packages is simple with options available on both Canada Post’s official website and Ship24, a comprehensive tracking tool that covers multiple couriers. You can track your shipment by entering the tracking number on either platform and receiving updates on its status.

On the Canada Post Website

To track your parcels on Canada Post’s website:

1. Visit Canada Post’s homepage.
2. Go to the “Tools” section.
3. Enter up to 24 tracking numbers, separated by commas.
4. Click “Track” for the latest details on your shipment.

Track on Ship24

Ship24 offers global tracking for various Canada Post services, including XpressPost, Priority, Regular, and Expedited. To track on Ship24:

1. Go to the Ship24 homepage or the field above.
2. Enter your tracking number.
3. Click on the search button.

Track Canada Post International Parcels

When shipping internationally, you can use either the Canada Post website or Ship24 to track your parcel's progress. Simply enter your tracking number on either platform to get up-to-date information about your package, including its current location and expected delivery time.

Customs clearance is a crucial step in international shipping. During this process, parcels may experience delays, and Ship24 allows you to continue monitoring your package. However, neither Ship24 nor Canada Post can influence the speed of customs checks, and tracking updates will resume once the package clears customs.

Canada Post offers several international shipping services such as XpressPost, International Parcel (Air and Surface), and Tracked Packet, each with different delivery times based on the destination and shipment method. Delivery timelines for international parcels can range from a few days to several weeks, depending on the service selected and the destination country.

XpressPost USA Tracking

For fast and reliable shipping to the United States, Canada Post's XpressPost USA service provides delivery within 2-3 business days. You can easily track your XpressPost parcels using Ship24’s real-time tracking feature. Just enter your tracking number to view the parcel’s current location and the estimated delivery time.

In addition to XpressPost, Ship24 also tracks other Canada Post services like Expedited Parcel USA, Tracked Packet USA, and Small Packet USA. These options vary in delivery speed and cost, offering flexibility for different shipment needs.

Tracking Status of Canada Post

Canada Post offers detailed tracking statuses to help you understand the progress of your parcel. Once you enter a tracking number, you'll receive updates at every stage. Below are some common statuses you may encounter:

Tracking Status	Description
Item processed	Your parcel is sorted and prepared for the next step in transit.
Electronic information submitted by shipper	The sender has created a shipping label.
Item out for delivery	The parcel is on its way to your address.
International item has left originating country and is en route to Canada	Your item is on the way to Canada and will be delivered to you shortly.
Item departed	The shipment has left a sorting facility.
International item mailed in originating country	The shipment originated from an international location and is en route to the recipient.
International item processed in originating country	The parcel is prepared and awaiting shipment from an overseas location.
Shipment picked up by Canada Post	The nearest Canada Post office has collected the parcel.
Item has arrived in Canada and will be presented for review	The item has reached Canada and is undergoing inspection.
Item arrived	The local post office has received the parcel.
Item in transit	Your parcel is currently on its way to the destination.
Delivered to your community mailbox, parcel locker or apt./condo mailbox	The parcel has been delivered to the specified address.
Delivered	The package has been delivered to its final destination.

When using Ship24, you can track these statuses and receive real-time updates.

Tracking Number Format

Canada Post offers a variety of tracking number formats depending on the service used. These formats can include 11, 13, or 16 alphanumeric characters, providing unique identification for each shipment. Understanding these different formats will help you track your package more effectively on Ship24 or the Canada Post website.

Common Tracking Number Formats

Format	Description
11 or 12 digits	These formats are generally used for services like Priority Worldwide or Xpresspost USA.
13 alphanumeric characters	This format, such as AA123456789CA, is common for Xpresspost, Expedited Parcel, or Registered Mail services.
16-digit numeric codes	These are often used for online orders or prepaid shipping labels, such as 5035144199183281.

Examples

• Priority Worldwide: LM123456789CA
• Expedited Parcel: CX987654321CA
• Online Orders: 5035144199183281

Where to Find Your Tracking Number

Your tracking number can be found on the:

• shipping receipt
• packaging label
• through the online confirmation of your shipment​

Tracking Number Not Updating

If your Canada Post tracking number isn't showing updates, consider these common causes:

• Shipment Delay: The package may not have left the sender’s location yet.
• Processing Time: Canada Post could still scan and process the parcel.
• Incomplete Handover: The sender might have registered the package but hasn't handed it over to Canada Post.
• Non-Trackable Service: Certain package types or services might not offer tracking updates.

If you encounter this issue, it’s important to confirm with the sender or check whether the shipping service supports tracking updates.

Delivery Times

For Canada Post shipments, the average delivery times are as follows:

• Local deliveries: 2 business days.
• Within the region (province): 3 business days.
• Nationwide deliveries: 4 business days.

International Delivery Times

• Xpresspost International: 4 to 7 business days for most destinations.
• Economy Services:
  • Small Packet™ – Air: 6 to 12 business days.
  • International Parcel – Air: 6 to 10 business days.
  • Surface Shipping: 4 to 12 weeks, which is suitable for non-urgent deliveries.

Here are some additional international shipping times to key regions:

• United States: 4 to 7 business days for economy services like Tracked Packet™ and Expedited Parcel™.
• Europe (e.g., France, Germany, UK): 6 to 7 business days with Xpresspost™ International, while economy shipping can take longer depending on customs​
• Asia (e.g., Japan, China): 6 to 10 business days with Xpresspost™ International; economy shipping may take up to 12 weeks for slower services.

Note: Delivery times can be affected by factors like seasonal peaks, customs processing, and weather conditions. This is especially true during sales periods and holidays when mail volumes are significantly higher​

Canada Post Shipping Methods

Canada Post offers a range of domestic and international shipping services, each tailored to different delivery speeds and parcel sizes. For domestic shipments within Canada, you can choose from:

Domestic Service	Description
Regular Parcel	Ideal for non-urgent deliveries, this is the most cost-effective option, although delivery times are not guaranteed.
Expedited Parcel	Offers faster delivery than Regular Parcel and includes tracking and up to $100 liability coverage.
Xpresspost	Provides guaranteed next-day or two-day delivery across major urban centers, along with tracking and a delivery guarantee.
Priority	This service is designed for urgent parcels, offering next-day delivery with a full suite of features, including tracking, guaranteed delivery times, and higher liability coverage.

For shipments to the USA and international destinations, Canada Post provides several options:

USA/International Service	Description
Small Packet USA/International	The most affordable option for small and lightweight packages under 2kg. However, it does not offer tracking or guaranteed delivery times for some destinations.
Tracked Packet USA/International	Offers similar benefits to Small Packet, but includes tracking and delivery confirmation for peace of mind.
Expedited Parcel USA	An affordable option for heavier parcels to the US, combining tracking with delivery in 4-7 business days.
Xpresspost International	This premium service ensures quick delivery (4-7 days) to over 70 countries, with tracking, on-time guarantees, and optional insurance coverage.

By considering factors such as delivery speed, parcel size, and destination, you can choose the best service to match your needs and budget.

Weekend Delivery by Canada Post

Canada Post typically does not deliver on weekends. However, there are some exceptions based on the type of service and the time of year.

• For Residencies: Deliveries for residential addresses are made Monday through Saturday, between 9 am and 8 pm. There are no deliveries on holidays like Christmas or New Year’s Day.
• For Businesses: Business deliveries occur Monday through Friday, between 9 am and 5 pm, with no standard weekend deliveries.

Exceptions to the Weekend Delivery Schedule

While weekend deliveries are not standard for Canada Post, some services provide limited weekend options:

• Priority™ and Xpresspost™ services may offer weekend delivery, especially during high-demand periods like the holiday season. These services prioritize faster delivery, which can include Saturdays and even occasional Sundays.
• During peak times, such as Christmas or other holidays, Canada Post may extend their delivery hours to handle the increased parcel volume.

Alternative Delivery Options

If your shipment needs to arrive on a weekend, consider using private courier services. FedEx and UPS offer weekend delivery options in select locations, which can be a reliable choice when time-sensitive deliveries are required. Shoppers Drug Mart and other Canada Post franchise locations may also offer limited weekend services for parcel pickup.

Integrating Ship24's Tracking API with Canada Post

For businesses looking to enhance their shipment tracking, Ship24’s Canada Post tracking API offers seamless integration. Within minutes, you can track shipments across multiple couriers with automatic detection features. The integration process is straightforward and cost-effective.

Key Features

• Access to over 1,500 couriers globally
• Automatic detection of couriers for better tracking accuracy
• Comprehensive, real-time tracking from pickup to delivery
• Fast setup with an easy-to-use interface
• AI-powered data insights for improved decision-making
• Dedicated, responsive support team

Contacting Canada Post Customer Service

If you need assistance with your parcel, you can contact Canada Post through various channels:

• Social Media: Reach out on Facebook or Twitter at @canadaposthelps.
• Phone Support: For tracking inquiries, call:
  • 1-866-607-6301 (domestic)
  • 416-979-3033 (international)

Availability:

• Weekdays: 7 am to 11 pm
• Weekends: 9 am to 9 pm

For mail inquiries, write to:

Canada Post Customer Service
PO BOX 90022,
2701 Riverside Drive,
Ottawa, ON, K1V 1J8.

About Canada Post

Canada Post, originally known as Royal Mail Canada, rebranded in 1960 and has since become a central player in Canada’s logistics network. As a Crown corporation, Canada Post is mandated to provide universal postal services to all Canadians at affordable and uniform rates. This includes delivering letters, parcels, and other postal services across its vast geography, ensuring that even the most remote communities receive mail.

With a workforce of over 60,000 employees, Canada Post manages one of the largest logistics operations in the country. It handles millions of packages and mail items daily, utilizing a network of over 6,100 post offices, of which nearly 80% are run by private businesses. These retail locations form a key part of Canada Post’s strategy to maintain nationwide reach.