What is Tomtop?
Tomtop is an online marketplace created in June 2004 in Shenzhen in China. People can find different categories of products on the Tomtop website: Home and Garden, Apparel and Jewelry, Video and Audio, and many other categories.
tomtop.com website is straightforward to find your items, you can easily search the products you need by category. You also have the possibility to go in the top sellers section (the flash deals), in the new arrivals section, or again in the clearance section where you will find second-hand goods.
Before starting your shopping on the website, you have the possibility to select the language of the website, the location where you want to ship your goods, and the currency.
Since 2006, Tomtop has been a gold supplier of Alibaba, a certificate given by ACP, a third-party credit agency. All the Tomtop products are strictly checked in one of the numerous warehouses before the shipping and in case the goods would be damaged, you have the possibility to ask for a refund or for an exchange within 45 days of receiving it. On specific products, the company can offer a one-year repair warranty and a variety of money-saving coupons with a maximum of 40% off.
Where is Tomtop located?
The headquarters of the company are located in Shenzhen in China. Tomtop China warehouse is one of the bigger, however, Tomtop has many other warehouses around the world enlisted below:
- In the United States
- In the United-Kingdom
- In Russia
- In Dubai
- In Australia
- In France
- In Spain
- In Italy
- In Germany
Is Tomtop safe to buy from?
You can easily buy on Tomtop without being scared for your money and/or your personal information. Here are different points that should reassure you if you plan to shop with Tomtop:
- Tomtop is verified by PayPal, it means that the company can deal with the PayPal transactions. PayPal is a popular American company operating online payments system. PayPal is used worldwide and offers a secure way to pay for your goods online.
- Tomtop has been working in partnership with Alibaba, it is an Alibaba gold supplier since 2006. Alibaba is a very famous Chinese marketplace founded in 1999, which provides C2C(Consumer-to-Consumer), B2C (Business-to-Consumer), and B2B (Business-to-Business) sales services. It is the world’s largest online marketplace.
- The Tomtop website is protected by McAfee, an American global computer security software. This company claims to be the largest dedicated technology security company in the world. McAfee protects Tomtop from viruses, spyware or other online threats.
- For your privacy and to secure your data transmission, Tomtop uses SSL- encryption (Secure Sockets Layer), designed to provide communications security over a computer network.
- When you buy an item on Tomtop, you need to sign in, so to have your own account. Only you can see your personal information such as your email address, your first and last name, the goods you buy or any other private information.
- When you don’t receive your item, you can call the Tomtop staff and they can check on your demand if the Tomtop package has been delayed or lost.
How to track my Tomtop order?
Once you will buy your item on Tomtop, you will receive an email summarizing information about your order with a tracking number.
You will have the possibility to go in the section “My order” in your Tomtop account to check details about your purchase.
Tomtop tracking is possible via the Ship24 website. You just need to go on the Ship24 homepage and put the Tomtop tracking number in the search bar. By clicking on enter, you will get all the details about your Tomtop shipping, the location of the package and the courier used for the Tomtop delivery.
How long does Tomtop take to deliver?
The waiting time for your Tomtop delivery varies according to the final destination and the shipping method used.
When the shipping is from the China Warehouse, there are 3 possibilities of delivery method:
- Airmail and registered airmail
For the United States, Canada, the Netherlands, Spain, Germany, France, Japan, Korea, the United Kingdom, Australia, New Zealand and Singapore this shipping method takes from 7 to 15 business days.
For Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden and Switzerland, this shipping method takes from 7 to 20 business days.
For Brazil, Russia and Mexico, it takes from 15 to 35 business days.
For other countries, it takes from 7 to 25 business days.
- EMS
For Brazil and Russia, this method takes 10 to 25 business days to be shipped. For all other countries, it takes 6 to 8 business days.
- Expedited shipping with DHL
This method is faster and takes between 3 to 7 days. It can be used for sending Tomtop parcels worldwide.
When your goods are shipped from the European warehouses to a European country or to America and Canada, the Tomtop shipping time is shorter (between 2 to 15 business days), because the shipping is made through couriers such as DHL or UPS.
Sometimes, shipping may take longer than usual because of natural and meteorological events. If you experience laid shipping make sure to contact the Tomtop customer support.
How much does Tomtop charge to ship?
The Tomtop shipping taxes depend on the type of product, location and other factors. If the product you want to buy is marked “free shipping”, then you won’t have to pay for shipping costs.
The products without this mention will have shipping costs that will depend on the final destination, the kind of product, the shipping method and the warehouse. It is possible to check the shipping costs of the product you want to purchase by following these steps:
- First, you need to ensure that you have selected the right shipping country at the top of the page in “ship to tab”.
- The second step is to choose the shipping method after having selected the item.
- Then you will just need to check out the shipping costs.
How to contact Tomtop?
If you have any problem or just need more information about your Tomtop package, you can contact the Tomtop customer service by email at the following address: wholesale@tomtop.com.
There is no Tomtop customer service number known for the moment but they are available 24/24 by email.
