While DHGate is an online platform where you can wholesale marketplaces, you can purchase high-quality products at an affordable cost using their services. DHGate aims to empower everyone to global trade and become entrepreneurs to make their customers' dreams come true.
What is DHGate?
DHgate is one of the largest online wholesale marketplaces and one that pioneered the concept of wholesale to an online space. DHgate specializes in business-to-consumer (B2C) and B2B (business-to-business) cross-border eCommerce. Using the DHGate whole online platform, you can purchase high-quality products from factories at relatively lower prices than retail, which is the unique selling point of the brand.
DHGate prides itself on providing an easy, fast, and safe purchasing experience for customers and businesses worldwide, and works with many international delivery and logistics partners to help deliver products internationally.
As well as wholesale goods, they also provide payment services, financing, escrow protection services, and logistics solutions to any business that wants to buy and sell products in large quantities (wholesale). DHGate is responsible for delivering more than 22 million products every year in collaboration with DHL, FedEx, and UPS. A recent review of the platform showed that there were over 21 million registered users (customers) and a further 2 million registered Chinese sellers using the platform. Products sold on the website included cosmetics, health supplements, electronics, apparel, footwear, electronics, machinery, software, and much more.
Today, DHGate is one of the largest B2B digital platforms in China. DHGate is also available in 8 different languages. The platform accepts American Express, MasterCard, Visa, and other major credit cards via its safe online payment service which is trusted by businesses to facilitate global B2B sales.
Where is DHGate located?
DHgate is a Chinese company which is headquartered in Beijing. Due to its position, it specializes in linking small and medium-sized Chinese businesses with worldwide buyers at wholesale prices, who then can sell products found on the platform at a profit.
DHGate uses multiple courier and logistics channels to deliver its products around China and the world and therefore, leading many to wonder how to track a DHGate order. Some are concerned that they will have to track through different couriers as their order is handled by different couriers in the different countries it will pass through during its delivery journey.
Others are worried that the official courier that the package delivery will be handled by may also lose the ability to track packages in some parts of the world. Indeed, with sites like DHGate making international shipping sometimes a lot of difficult guesswork, a solution for universal tracking all in one place was needed, which is exactly what Ship24 provides.
Ship24 tracks thousands of different couriers, logistics companies, and eCommerce platforms - like DHGate - simultaneously, providing users with a one-stop-shop tracking experience. With Ship24, DHGate tracking couldn't be easier with customers only required to enter their DHGate tracking number on the Ship24 website to begin worldwide DHGate order tracking.
Find out why thousands of businesses and individuals are using Ship24 for DHGate tracking, and tracking for thousands of other sources, today, by visiting the Ship24 homepage.
Is DHGate a legitimate platform to use?
DHgate is a legitimate digital platform that has been selling and delivering goods to international buyers for over 17 years. Indeed, since 2004 the millions of registered members stand testament to successful buying and selling experiences using the site, which has led to consumer confidence in using the DHGate platform.
However, as the website is an online platform, the quality of products can vary. To protect customers and businesses from buying product poor quality or substandard products, they have introduced a customer rating system, where those who have previously purchased the products can review products to help future buyers make the best choice. This has also been a popular feature of the DHGate platform and further boosted confidence in the purchase of products.
One of the main issues that DHGate has faced has been consumer worry over the delivery process which purchases undergo. As DHGate offers global delivery, multiple couriers and transportation companies are involved in the logistics of moving orders, which can sometimes give the impression that there's more chance of orders being lost along the route.
Fortunately, Ship24 offers worldwide DHGate tracking on products both for individual orders and for businesses. Whether you are making a single purchase from a Chinese merchant for delivery in the USA, or are a business based in the EU making multiple B2B purchases on the site frequently, Ship24 has a range of tracking options to meet your needs.
For casual users, you can track a DHGate package for free on the Ship24 website. You don't need to sign up or enter any personal details either about yourself or your package, enter the DHGate tracking number that you receive after making your purchase (from either the merchant or the website itself) and you can get instant access to information about the location of the package, its journey so far and its current status. You can use this system as many times as you like until your package is delivered, twenty-four hours a day, seven days a week!
For businesses who require more advanced tracking capability, we also have webhook and DHGate tracking APIs which integrate directly with your business system to bring you tracking information whenever you need it. We have a flexible price range offering as many DHGate tracking (or indeed, tracking of any other courier) calls as you need with competitive prices corresponding with the amount that you need for your business.
For more information, check out our dedicated tracking webhook and shipment tracking API pages for more information and take your B2B tracking capability to the next level for yourself and your customers.
How can I track my DHGate order?
You can track your DHGate order through the website or through the best tracking website, Ship24. Here is a walkthrough on how you can track your order from the website:
Tracking with DHGate's Website
- Head over to DHGate's website and log in to your account.
- Click on "My Orders".
- Select the order you want to track and you should see the details there.
Tracking with Ship24
Tracking with Ship24 is effective and simple. To track with Ship24, you must know your tracking number. You can get your tracking number depending on which courier the seller chooses. Ship24 can track more than 1200 couriers. With the tracking number, copy and paste it onto the Ship24 homepage and you should get results in a span of seconds. Not only can you get results quickly but also you can track up to 10 parcels at the same and get results within the same timeframe.
Buyers should not confuse the order number with the tracking number. The tracking number is used to track the parcels, so if you use the order number to track your parcels on Ship24, you will most likely not receive any information regarding the live status of your parcels.
How long does it take for DHGate to deliver?
DHGate usually delivers orders in around 3 to 15 working days. The time it takes DHGate to deliver will depend on several factors and there is not only DHGate shipping time that you need to take into account but there is also the processing time.
Processing time is the time it takes for orders to be received and organized by the handler and the warehouses or processing centre where your order is located. Special orders, such as bulk orders or orders of an unusual size or weight may take longer. Also, if the product you ordered needs to be sent from a storage warehouse to a processing centre, it can take more time.
Finally, the customer will also have a choice of courier and delivery service from which to choose, which will allow them to opt for faster or slower delivery times based on their preference. The reason for the big difference between delivery times is that some businesses will choose the cheapest and slowest delivery option for bulk orders, to save money and improve profits on their stock.
This means the DHGate package will most likely be delivered via sea, which is the longest method of transport. Single orders, typically B2C, will be sent via the fastest method possible, which is by air. However, this will also be the most expensive method. Regardless of the variables concerning your package or the transportation method and courier chosen by the consumer to have it delivered, you can track any package end-to-end with Ship24.
Ship24's powerful, universal systems offer end-to-end DHGate order tracking, meaning you can keep up-to-date on the progress of your parcel at every step of the way, using just the DHGate tracking number.
Please note, that when you make a DHGate order, you will receive an estimated delivery time for your purchase. You can make sure that your order is keeping to this delivery estimate by tracking your DHGate order through Ship24.
Which couriers does DHGate use for deliveries?
After purchasing on the DHGate website, the seller will dispatch your order, which will be delivered either by one of their delivery partners or - where possible - the courier you have chosen. Once your order has been dispatched, you will be provided with a tracking number. Remember, the delivery of your parcel could be handled by any of the following companies and postal services, or others:
The tracking number you receive from the seller will correspond with the courier who is handling your parcel. However, you do not need to know who is handling your parcel if you are tracking with Ship24. Ship24's auto-detection system allows it to scan all of the couriers above, as well as thousands more, to find and bring you DHGate parcel tracking information.
Please note, that the retailer is responsible for providing you with the correct tracking number after your DHgate order has been shipped. The order status will be available within 5-10 business days depending on how long shipment processing takes.
If the DHgate tracking number is not given to you by the seller, then you should contact the seller for it. If the seller does not respond to you for any reason, you can open a dispute on the DHgate website for a full refund.
If you are not able to track a DHGate order with the tracking number provided within 10 days from when the retailer received the order, you should contact DHGate for a full refund. You can continue to check your DHGate tracking number on the Ship24 website as many times as you like while you wait for the processing period to pass.
How do I open a dispute on DHGate?
When the package is not delivered on time, you can open a dispute on DHGate.
Opening a Dispute on DHGate
Here are the steps to open a dispute regarding a DHGate parcel.
- Sign in to the "My DHGate" website
- Click on "Orders". It will open a drop-down menu.
- Select the "Active Orders"
- Select "Shipped". Here you will see a list of all shipped orders.
- Click on "Return Refund" and then provide the reason why you are claiming a refund.
You can get universal DHGate tracking through the Ship24 website.
How much is shipping on DHgate?
The standard shipping DHgate fee is 3 per cent. Once a merchant accepts an order, the buyer will be required to pay DHgate the aforementioned fee within 3 days. Once confirmation of payment is received by DHGate, the product will be shipped to the buyer.
All of the shipping couriers available to deliver an item will be shown on the product purchase page, along with the estimated delivery timeframes of each courier and corresponding shipping costs.
DHgate express delivery options will likely be handled by big international couriers such as UPS, FedEx and DHL. No matter which courier you choose, make sure you track your package with Ship24. DHgate tracking is best done through Ship24 because the system allows you to track a DHgate package that is handled by multiple couriers.
For instance, if your package is first held in China by the China Post or 4PX, but then received and delivered by DHL in Europe, you could face difficulty maintaining full tracking visibility as it passes overseas and between couriers.
With Ship24, you will continue receiving tracking information no matter who the courier is who is handling your parcel. This is why Ship24 is perfect for international parcel tracking and especially international DHGate tracking.
Is DHgate safe for debit cards?
DHgate has developed a very reliable reputation as a digital marketplace.
This is for the following reasons:
- Customer reviews: The fact that people who have already purchased a product can leave reviews means customs can make informed decisions on purchases, removing the chance of negative shopping experiences on the site and boosting reputable merchants' profiles.
- Secure payment methods: DHGate offers secure only payment methods with international cards (such as visas) on all its products.
- Full refund policy: A full refund policy is available on orders which are unsatisfactory, broken, not delivered or where an invalid DHGate tracking number is given by the seller.
How can I contact DHgate customer services?
If you have a problem with a DHgate order or their service, you can interact with the customer services team live via the online chat feature on the website. Alternatively, you can find other ways of contacting DHGate on the "Contact Us" section of the website. Here you will find multiple options that include "Chat Online", "Message", "Dispute Zone" or "Social Media".
DHGate Customer Care Contact
Contact Number: +90 212 296 4569 (Monday to Friday from 9 am to 6 pm GMT +3)
Email Address: dhgate@khlglobal.com (Monday to Friday from 9 am to 6 pm GMT +3)
Email Address: service.tr@dhgate.com (Monday to Friday from 9 am to 6 pm GMT +8)
Please note, that if your message is related to your product, then you must contact the seller first. If your concern is about your DHGate tracking, remember to try your DHGate tracking number in Ship24 first to make sure no information is available.
