Track your DHGate packages with ease using Ship24. By entering your tracking number, you can access real-time updates about your shipment's current status and estimated delivery time.
How do I track DHGate orders?
There are several methods you can employ to track your DHGate orders.
Using this tracking page
- Use the search field at the top of this page.
- Enter your tracking number.
- Click the search button.
Using Ship24's homepage
- Go to Ship24's homepage.
- Enter your DHGate tracking number.
- Press the search button.
With Ship24, you can track orders from thousands of marketplaces such as Amazon, AliExpress, eBay, and more, all on one centralized platform.
Track your orders on the DHGate website
If you prefer, you can also track your parcels directly from the DHGate website.
- Visit the DHGate website and log in to your account.
- Click on "My Orders."
- Select the order you want to track.
- View its shipment status.
Where can I find my DHGate tracking number?
You can find your DHGate tracking number using these methods:
- Order Details Page: Check the "My Orders" section in your DHGate account for tracking information.
- Shipping Confirmation Email: Look for the email sent by DHGate after your order is shipped, which includes the tracking number.
- Seller Communication: Message the seller directly through DHGate's messaging system to request your tracking number.
Tracking Orders Without DHGate Tracking Number
Here's how you can track your orders without a DHGate tracking number:
- Contact the seller: Reach out to the seller directly through the DHGate messaging platform to request order status updates.
- Check the order details: Review the order information in your DHGate account for any updates or estimated delivery timelines.
- Use payment confirmation: Refer to your payment receipt or transaction ID to inquire about the order with DHGate's customer service.
Why Choose Ship24 for DHGate Tracking
- No Registration Required: Ship24 allows you to track your parcels without the need to log in or sign up, providing immediate access to tracking information.
- Comprehensive Tracking Across Multiple Couriers: Ship24 monitors thousands of couriers and logistics companies worldwide, including USPS, UPS, and FedEx, ensuring you receive up-to-date information regardless of how many times your package changes hands during transit.
- Automatic Courier Detection: By simply entering your tracking number, Ship24's system can identify the courier handling your parcel, eliminating the need for manual selection and simplifying the tracking process.
- Real-Time Updates and Notifications: Ship24 provides real-time tracking updates, allowing you to monitor your package's journey and receive timely information on its status.
- User-Friendly Interface: With a centralized dashboard, Ship24 enables you to track and manage all your shipments in one place, enhancing user convenience and simplifying the tracking process.
How do I open a dispute on DHGate?
When the package is not delivered on time, you can open a dispute on DHGate.
Opening a Dispute on DHGate
Here are the steps to open a dispute regarding a DHGate parcel.
- Sign in to the "My DHGate" website
- Click on "Orders". It will open a drop-down menu.
- Select the "Active Orders"
- Select "Shipped". Here you will see a list of all shipped orders.
- Click on "Return Refund" and then provide the reason why you are claiming a refund.
Contact DHGate Customer Service
If you have a problem with a DHgate order or their service, you can interact with the customer services team live via the online chat feature on the website. Alternatively, you can find other ways of contacting DHGate in the "Contact Us" section of the website. Here you will find multiple options that include "Chat Online", "Message", "Dispute Zone" or "Social Media".
- Contact Number: +90 212 296 4569 (Monday to Friday from 9 am to 6 pm GMT +3)
- Email Address: dhgate@khlglobal.com (Monday to Friday from 9 am to 6 pm GMT +3)
- Email Address: service.tr@dhgate.com (Monday to Friday from 9 am to 6 pm GMT +8)
About DHGate
DHGate is an online eCommerce platform that connects buyers and sellers, primarily focusing on wholesale products. Founded in 2004 and based in China, it serves as a marketplace for businesses and individual consumers to purchase goods directly from manufacturers and suppliers. The platform offers a wide range of product categories, including electronics, fashion, home goods, and more. It supports international trade by providing services such as secure payment options, buyer protection, and logistics solutions. DHGate is popular among small and medium-sized businesses looking for cost-effective sourcing options and bulk purchasing.
