Bonprix is a popular online store that offers a wide range of fashion and home accessories. Originating from Germany in 1986, it has grown to serve across the globe. With a focus on providing stylish and affordable products, Bonprix caters to everyone's taste, ensuring a delightful shopping experience. What makes shopping with Bonprix even more convenient is their order tracking system. This means, that once you place an order, you can easily follow its progress to your doorstep, giving you excitement as you await your purchase.
How do I track my Bonprix order?
To track your Bonprix order, you can start monitoring the shipment online 1 to 2 days after placing the order—whether you did so online, in writing, or by phone. Simply log into your account on Bonprix's website, navigate to the order overview section, and select the order you're interested in. There, you'll find a link to "Shipment information" which will provide you with detailed status updates and the shipment history of your order, allowing you to follow its progress 24/7.
Track Bonprix Orders on Ship24
Tracking your Bonprix orders is also easy through Ship24, a global package tracking platform. After placing an order with Bonprix, you'll receive a tracking number. Once you have this number, simply go to the Ship24 homepage or the search field above and enter it into the tracking field provided. Ship24 offers comprehensive tracking by scanning multiple couriers and postal systems such as DHL, Evri, USPS, etc., to give you real-time updates on the location and status of your Bonprix order.
How to Order from Bonprix
You have several options for placing orders with Bonprix, ensuring flexibility and convenience to suit individual preferences. Here's a summary of the available methods.
Online Shopping
To order online, simply choose their items on the Bonprix website, add them to the shopping bag, and proceed to checkout. This method is designed for ease and efficiency, allowing for a quick shopping experience.
Bonprix App
For those preferring to shop on the go, the Bonprix app offers a mobile shopping solution. Available for both iOS and Android devices, the app provides several benefits:
- Quick access to personal accounts and saved preferences for a more personalized shopping experience.
- Notifications about exclusive discounts and promotions, keeping customers informed about the best deals.
- An intelligent search feature that includes photo search and voice search, making it easier to find favourite items.
Telephone Orders
If you prefer personal interaction, you can place your orders by phone. Bonprix's customer service is available 24/7, offering assistance throughout the year. Charges for calls are specified for both landline and mobile phones.
Written Orders
For those who prefer traditional methods, written orders can be sent directly to Bonprix's order service in Hamburg. Orders can be mailed or emailed, with the necessary details about the desired items and sizes.
- Address: Bonprix order service, 20082, Hamburg
- Email Address: service@bonprix.net
About Bonprix
Bonprix, a German fashion and home accessories retailer, has been a significant player in the shipping trade since its establishment in 1986. As a subsidiary of the Otto Group, Bonprix has its headquarters in Hamburg, Germany. The company embarked on an online journey in 1997, making its online shop the most significant distribution channel.
With a presence in 30 countries and serving over 30 million customers globally, Bonprix stands as a top retailer in Germany. The company offers a wide range of products including clothing, home textiles, and small furniture, utilizing a multi-channel strategy comprising catalogues, outlets, and eCommerce.
Frequently Asked Questions (FAQs)
In this section, you'll find frequently asked questions related to Bonprix tracking.
How long does a Bonprix return take?
Typically, processing a credit note for a return with Bonprix takes about 1 to 2 weeks from when the return is lodged. It's important to note that while this timeframe is the standard, there may be exceptions where processing takes slightly longer due to various reasons.
It is advised to reach out to Bonprix's customer service if credit has not been issued after 2 weeks. During the waiting period, there's no need to notify Bonprix about the return, as you will be informed via email once the credit is processed. Additionally, upon returning an item to a Hermes ParcelShop, customers can expect to receive an email confirmation the following day.
Which courier does Bonprix use?
Bonprix collaborates with several couriers to deliver orders worldwide, including Hermes, Colissimo, and Mondial Relay in specific regions like Germany, France, and the UK. The courier used for your delivery depends on your location and the delivery method chosen at checkout.
Does Bonprix offer free shipping?
Bonprix offers two main shipping options: standard home delivery and delivery to a Hermes ParcelShop. For standard home delivery, the cost per order is €4.95. If a customer chooses to have their order delivered to a Hermes ParcelShop, the cost is reduced to €2.95 per order. For larger items, such as furniture, Bonprix applies a surcharge. The cost for large item delivery per order is €23.99.
