The Hong Kong Post (HKP) is a Chinese postal service that aims to fulfil the needs of international duties by delivering a postal service that is reliable, fast, and efficient at a reasonable cost.
What is Hong Kong Post?
Hong Kong Post is a Chinese dedicated postal service, providing customers with the flexibility and convenience to send their parcels or ePackets worldwide. Founded in 1841, Hong Kong Post was originally known as “Post Office” or again as “Postal Department” before 1997 and the handover of Hong Kong.
The comprehensive coverage of this postal service is in over 220 countries and regions today. With the commitment to providing reliable convenience and value for money, Hong Kong Post offers exclusive services that include both “with tracking” and “without tracking”. Hence, making it a suitable one for e-commerce businesses including Tmall, Alibaba, DC Fever, etc.
What is Hong Kong Post e-express tracking?
The E-Express service of Hong Kong Post offers online tracking data for the ordered items to its users. The sellers, when they use the e-express tracking, can have a speed and affordable solution especially when they send commodities to the buyers. This service covers 43 destinations around the world, including new destinations such as South Africa, Mexico, Austria, Hungary, Slovenia, Lebanon, Island, Serbia, Latvia, and Luxembourg.
The users can only track their Hong Kong Post deliveries when chosen to go for registered mail. The Hong Kong Post tracking number is composed of 13-digits, starting with the capital letter R and ending with HK.
An example here is RC529764238HK.
Similar to the Singapore Post packet and China Post small packet, Hong Kong Post small packet is referred to as an economic way to deliver items that are less than 2 kg, covering over 200 countries and districts worldwide. When it comes to tracking an order placed via Hong Kong Post, the deliveries by e-commerce sellers are either made via the Hong Kong Post Air Normal Mail service or through the Hong Kong Post Registered Air Mail service. Both of the services offered by the postal service provider can be tracked online.
Hence, making it easier for e-commerce sellers to deliver accessories, clothing, handicraft articles, electronic products, etc. Tracking is as simple as typing the tracking code provided on the order page.
Hong Kong Post Contact
- Hongkong Post Headquarters: 2 Connaught Place, Central, Hong Kong
- Tel: (852) 2921 2222
- Fax: (852) 2868 0094
- Mail Tracking: mto@hkpo.gov.hk
- E-mail: hkpo@hkpo.gov.hk
- (Official Website)
Where can I track my Hong Kong Post parcel?
The best way to track your Hong Kong Post parcel is by using Ship24. Ship24 allows you to track up to 10 parcels at the same time and get results within a matter of seconds. Not only that, Ship24 gives you complete information regarding your parcels. From the day it starts its shipping to the day it lands at your doorstep, Ship24 will update you all the way.
To track using Ship24, simply just copy your tracking number and paste it on the homepage and expect results almost instantly!
Why is my Hong Post tracking number not updating?
The reason why the tracking is not updating is that in some rare cases, it takes around a few hours or even days before the tracking gets updated. This happens because of the process of registering the parcel. Here are some things you can double-check before trying to track again:
- Check the tracking number: double-check the numbers and letters of what you have inputted.
- Wait: allow the courier to register the parcel. This could take several hours or days.
- Ask the sender: ask the sender if they have given you the right tracking number.
If the tracking number is still not updating after several days, it is best that you contact the nearest Hong Kong Post Office. Be sure to use Ship24 to track your parcels. Ship24 is a universal tracking system that can detect more than 1,200 couriers.
Hong Kong Post Airmail Service and AliExpress?
E-commerce sellers across China and Hong Kong, including AliExpress and others, have been utilizing the Hong Kong Post airmail service due to the convenience, high efficiency, affordable pricing, and of course safety. When the seller looks forward to having the parcel/package delivered to the Hong Kong Post airmail in China or any other country, finding a reliable and trustworthy agent authorized by Hong Kong Post is required.
From grabbing it from the service provider to having it received at the doorstep, are all the available options for the buyers.
It has become easier to track your delivery when sent via Hong Kong Post delivery as the seller such as AliExpress is required to be filled with a CN22 customs clearance docket (pasted on the back). Additionally, the declaration must be in English or French or have the destination country characters written. For the sellers, this postal service also requires information about the item to be delivered, its value, and the net weight very clearly.
How long does the Hong Kong Post take to deliver to the UK and other countries?
With regards to Hong Kong Post delivery time, they claim to have a direct flight to the parcel/ package destination countries. The time of delivery does vary according to the services taken by the customers. For instance, where the customer intends to deliver a small packet, the post office HK delivers it within the next working day. This includes counting the day when the parcel/package or ePacket reaches the board.
For the time limit of some countries, this may take 5 to 12 days while for countries including Canada, the UK, and the USA, the Hong Kong Post parcels are delivered within 3 days.
Estimated Time of Delivery for other Countries
- England Ireland- 3 days to the minimum while 10 days to the maximum.
- Western European countries- 7 days to the minimum while 21 days to the maximum.
- US, Australia Canada- 5 days to the minimum while 12 days to the maximum.
- Asian countries- 3 days to the minimum while 7 days to the maximum.
Please note that the time of delivery takes a number of working days (as mentioned above). Similarly, South Korea as part of Asian countries takes 6 working days to have their parcels delivered.
What does delivery incomplete mean, Hong Kong Post?
You will find different statuses while checking your Hong Kong Post tracking.
Hong Post Notifications/Statuses
| Notifications/Status | Description |
| Package information received | The sender is preparing the item for posting. |
| Package accepted | The package is posted/ in the collection. |
| Package has left the acceptance point | The process is completed and ready for departure. |
| In transit- Arrived at the waypoint | The package arrived at the processing centre. |
| In transit- Departed waypoint | Departure from the inward office of exchange/ despatched from the processing centre. |
| Exported from the departure country | Departure outward office of exchange/ handed over the carrier or left destination. |
| Imported to the country of destination | Arrival at the inward office of exchange or arrival at the processing centre. |
| Arrived at customs | Held by customs/package presented to import customs. |
| Customs clearance complete | The package is returned from customs. |
| Arrived at the office of the destination | The package has arrived at the delivery office. |
| Package has left the office for delivery | The package is out for physical delivery. |
| Package delivered | The package has been delivered to the final client. |
| Delivery attempt failed | The delivery is incomplete/unsuccessful. |
“Delivery incomplete” for your Hong Kong Post delivery means that the delivery attempt failed.
