China Post offers comprehensive tracking for both domestic and international shipments. Ship24's tracking API enhances this by providing real-time updates across multiple carriers, including China Post. With seamless integration, users can access status information, delivery progress, and location details in a single platform.
This allows businesses and individuals to track parcels efficiently and stay informed about their shipments without needing to switch between different tracking systems, offering a unified and efficient solution for logistics management.
How to Track China Post Packages
When tracking your China Post package, you can choose between the official China Post website or third-party tracking platforms like Ship24. Be sure to have your tracking number handy before starting.
On the China Post Website
To track through the official China Post site:
- Visit the website.
- Enter your tracking number in the "Tracking and Information" section.
- Complete the verification puzzle to view your tracking details.
The website offers tracking in both Chinese and English, making it accessible to a wide audience.
Tracking on Ship24
Ship24 also allows you to track packages from China Post and many other carriers: such as USPS, UPS, FedEx, etc. To track with Ship24:
- Go to the homepage or the search field above.
- Enter your China Post tracking number.
- Click on the search button.
Ship24 is especially helpful if you're tracking multiple packages across different couriers and supports more than 25 languages.
Tracking Number Format of China Post
The format of China Post tracking numbers varies by service type. Typically, the number has 13 characters, starting with 2 letters, followed by 9 digits, and ending in "CN" for mainland China or "HK" for Hong Kong.
The China Post tracking number depends on the type of service or type of parcels you are sending. For:
- Registered Air Mail: Starts with "R"
- ePacket: Starts with "L"
- Surface Mail or Ordinary Mail: Starts with "U."
- Surface Mail or Unregistered Mail 11-digit number
- China Post EMS: Starts with "E"
Examples
- AQ123456789CN
- EE123456789CN
- RA123456789CN
Tracking Number Not Working
If your China Post tracking number isn’t showing updates, there could be several reasons. The number might be incorrect, or your package may have just started its journey and hasn’t been logged into the system yet. Sometimes, tracking updates are delayed due to technical issues or shipping delays.
To resolve this, first confirm that the tracking number is correct. If so, give it a few hours or up to a day for updates. You can also check multiple tracking platforms or contact China Post’s support team for assistance.
Tracking Status of China Post
When you send a registered package with China Post, you'll receive a tracking number that lets you follow the package's journey. As your parcel moves through each stage of delivery, you’ll encounter various status updates.
| China Post Statuses | Description |
| Package Received | China Post has accepted your package. |
| Departure from Local Sorting Center | The parcel has left its initial sorting location. |
| Arrival at Regional Sorting Center | It has reached a larger sorting facility. |
| Departure from Regional Sorting Center | The package has been sent internationally. |
| Dispatched from Office of Exchange | The parcel is being processed for international shipment. |
| Handed over to the Carrier | A delivery partner now has your package. |
| Arrival at Destination | The parcel has reached the destination country. |
| Arrival at Processing Center | It has arrived at a place where it will be prepared for final delivery. |
| Item Presented to Customs | Your shipment is being inspected by customs. |
| Item Returned from Customs | Customs has finished checking and has sent it on. |
| Departure from International Sorting Center | It has left the center that deals with packages coming from other countries. |
| Arrival at Delivery Office | It's at the local office from where it will be delivered to you. |
| Scheduled for Delivery | The company handling your package has planned when to deliver your package. |
| Out for Delivery | The parcel is en route to your address. |
| Delivered | Your package has arrived at its final destination. |
Related:
China Post Small Packet Plus China Post Registered Mail Tracking China Post ePacket TrackingChina Post "Delivery Failed" Notification – What Does It Mean?
When tracking your China Post package, if the status shows "Delivery Failed," it indicates that the courier attempted to deliver the package but was unsuccessful. Common reasons for this include the recipient being unavailable at the delivery time or an incorrect address.
In this situation, it's recommended to contact the nearest China Post office to inquire about the status of your package. Typically, the package will be held for around two weeks before being returned to the sender.
China Post Service Types
China Post offers a variety of services tailored to meet the needs of both individual and commercial shippers. These services range from Air Mail, an affordable option for lightweight packages, to EMS, a premium express service for faster deliveries. Depending on your needs—whether it's speed, security, or cost-efficiency—China Post has a solution to ensure your package reaches its destination, whether by air or surface transport.
Air Mail
China Post Air Mail is a cost-effective solution for sending lightweight parcels, commonly used by eCommerce businesses for international shipping. Parcels can be tracked via the China Post's official website or third-party platforms like Ship24. Tracking updates occur at key points such as departure from sorting centers and arrival at international airports.
However, due to the nature of air mail, tracking may be less frequent compared to premium services. Delivery times can range from 7 to 20 business days, depending on the destination, with extended timelines possible for regions further from China.
Registered Mail
China Post Registered Mail is ideal for sending important or valuable items, as it provides additional security measures, such as requiring a signature upon delivery. A unique tracking number is issued for registered mail, which allows users to track their parcel on the China Post website or third-party platforms. This service is reliable, with updates available at multiple stages of transit.
Registered mail generally offers better tracking visibility than air mail, making it a preferred option for customers seeking a more secure shipping method.
Surface Mail
Surface Mail is an economical option for shipping larger or bulkier items, but it comes with longer delivery times, typically ranging from 30 to 60 days. It is ideal for less time-sensitive shipments, with tracking available on the China Post website or other platforms.
Updates may be less frequent, and delays are common due to factors like customs clearance or long transit times. Despite these limitations, Surface Mail remains a popular choice for customers looking for cost-efficient delivery solutions.
China Post EMS
EMS (Express Mail Service) is the premium offering of China Post, providing faster international shipping with more detailed tracking. The service is supported by global postal networks and delivers to over 220 countries. You can track EMS shipments through the China Post website or using third-party platforms like 17Track or Ship24. While EMS is faster, there may be occasional gaps in tracking updates when transitioning between postal systems in different countries. Delivery times typically range from 5 to 20 days, depending on the destination.
International Package Tracking for China Post
China Post provides global package tracking, offering updates as parcels move between countries. Each shipment is assigned a unique tracking number, which allows users to check the current status and location of their package throughout its journey.
It's important to note that the level of tracking detail can vary. Some shipments may not display real-time updates, particularly when packages are in transit between countries. In such cases, tracking might only update when the parcel reaches a new country or when it clears customs.
Tracking China Post Packages with USPS
When shipping from China to the U.S., China Post and USPS collaborate to handle the package's journey. China Post is responsible for managing the package's initial stages, such as collection and transportation within China. Once it arrives in the U.S., USPS takes over for the final delivery.
This partnership allows for an efficient flow of packages across borders, but there are challenges. During the handoff between China Post and USPS, tracking updates may sometimes experience delays. For instance, it’s common for tracking information to pause at points like "Departure from outward office of exchange," where the package is en route to the U.S., but may not update until it enters the USPS system.
Delays in updating the tracking status could also be caused by differences in how the two postal systems handle scanning and tracking. China Post may stop updating once the parcel leaves China, and USPS takes time to register the package after its arrival. It's advisable to wait several days before assuming there's an issue if the status remains unchanged.
Additionally, using registered mail or priority services can lead to more reliable tracking, but for lower-cost shipping methods like China Post Ordinary Packet, tracking may be unavailable after the initial dispatch from China.
Track Amazon Orders with China Post
Yes, tracking an Amazon order shipped through China Post is straightforward. After your purchase, you’ll receive a tracking number that can be entered on China Post’s website for updates. Third-party tracking sites also provide this service.
Keep your tracking number accessible and check for updates regularly. If there are any delays, both Amazon and China Post customer service can assist.
Track eBay Orders with China Post
For eBay orders shipped via China Post, tracking is available. The tracking number can be found in your eBay order details. Enter it on the China Post website or app for updates, or use third-party tracking services.
Regularly checking the status will provide information on the package’s current location, any potential delays, and the estimated delivery date.
China Post Delivery Time
The delivery time for China Post shipments can vary depending on several factors, such as the selected shipping service, destination, and customs procedures. Normally, domestic shipments within China take approximately 2 to 7 days to arrive. For international shipping, delivery times range from 1 to 2 weeks for air mail, while surface mail can take up to 2 months.
Additional factors such as holidays, weather disruptions, and logistical challenges can also influence delivery times. It’s important to note that these are general estimates, and actual delivery times may differ. Using faster services like registered or express mail often results in quicker deliveries.
Contact Customer Service
If you need assistance with tracking your China Post package, customer service is available for support. The service operates every day:
Service Hours
- Monday to Sunday, 8:30 AM - 6:00 PM (GMT+8)
Contact Numbers
- Mandarin Service: +86 11185 or +86 11183
(These lines offer the quickest response times.) - English Service: +86 1011185 or +86 1011183
(Note: Availability in English may be limited.)
For inquiries, you can also email feedback@chinapost.com.cn, though response times can be slower for this option.
About China Post
China Post is the national postal service of mainland China, managed by the State Post Bureau. It provides a variety of services, including domestic and international mailing, express delivery, logistics, and freight. Additional services encompass banking and insurance.
Established in 1949, China Post replaced the former Chunghwa Post, which served mainland China prior to the formation of the People's Republic. Although it operates nationwide, China Post does not cover certain areas like Hong Kong.
