Shopee tracking

For those who frequently shop online, order tracking is crucial. You can stay informed about your package's progress and anticipate its arrival. Shopee, a major eCommerce player in Southeast Asia, provides a reliable tracking system for this purpose.

This system keeps you updated on your order's journey, from processing to delivery. It includes features like real-time status updates, estimated delivery times, and direct communication with sellers via Shopee chat. Effective for both buyers and sellers, this tool promotes a smooth and transparent buying process.

How do I track my Shopee orders?

Tracking your orders on Shopee is straightforward, whether you use their mobile app, website, or a third-party site like Ship24. These easy-to-use options keep you informed about your package's location, contributing to a hassle-free shopping experience.

Using the Shopee Mobile App

The Shopee mobile app offers an easy way to follow your order's journey. Here's how to use it for tracking:

1. Log in to your Shopee account.
2. Click on "My Purchases".
3. When you are on the "My Purchases" tab, click on "To Ship" or "To Receive" to view shipping details and tracking updates of your order.
4. Optionally, enable push notifications to receive instant updates about your order's progress.

Using the Shopee Website

If you prefer to track your Shopee orders through the website, follow these simple steps:

1. Visit the official Shopee website.
2. Sign in to your Shopee account.
3. Find the "My Purchases" section or click on the "To Ship" or "To Receive" tab.
4. Find the specific order you wish to track and click on it.
5. You will be directed to another page where you can see the status and the Shopee tracking number of that order.

Using Ship24

Besides the built-in tracking features on Shopee, third-party sites such as Ship24 are available for tracking your orders. Ship24 provides a wide-ranging tracking service, compatible with numerous eCommerce platforms, Shopee included. To track orders using Ship24, simply:

1. Head over to the homepage or on the search field above.
2. Enter your Shopee tracking numbers.
3. Click on the arrow button or hit "Enter" to start tracking your Shopee orders.

Parcel Tracking on Shopee

Each order is assigned a unique tracking number, making it easy to follow your package from dispatch to delivery. This tracking number serves as a unique identifier, helping you keep track of your order's progress and whereabouts. With this information, you can stay informed about your package's current status and estimated arrival time.

Shopee Order Tracking Status

Shopee provides real-time updates on order status, keeping you informed about your order's progress. Here's a breakdown of the tracking updates you'll receive, along with explanations for each stage:

Order Status	Description
Order Placed	Your Shopee order has been placed and will soon be shipped to you.
Payment Info Confirmed	You have successfully paid for your order.
Order Shipped Out	Your Shopee order has been passed to the logistics provider and is on the way to the delivery address.
Order Received	You have received your order.
Order Completed	The order has been paid and delivered to the customer.

You will also receive tracking notifications from the logistics provider when an order is being delivered to you.

Tracking Shopee Standard Delivery

Tracking your package with Shopee Standard delivery is simple and efficient. Follow this easy guide to track your orders:

1. Access the Shopee platform either by launching the app or visiting their website.
2. Log into your account.
3. Navigate to "My Purchase" found under the "Me" or "Profile" section.
4. In your order history, find the order you need to track. Look for orders marked with the Shopee Standard delivery logo or label.
5. Click on the desired order to view its details.
6. On the details page, find the tracking number for your package.
7. Use this tracking number on the courier's website, such as Ninja Van, J&T Express, or Poslaju, or on a tracking site like Ship24. Open a new browser tab or window for this.

Tracking Shopee Orders from China

To track your orders from China on Shopee, follow these simple steps in the app:

1. Open the app and tap on the "Me" tab.
2. Access "My Purchases."
3. Choose between "To Ship" or "To Receive" to see your order's current status.
4. Check the latest updates on your shipment.

Track Shopee International Orders

For tracking international orders on Shopee Standard Delivery:

1. Start by logging into your Shopee account.
2. Head over to "My Purchases" found in the "Me" tab.
3. Select either "To Ship" or "To Receive" to find your international order.
4. Here, you can view all updates related to your shipment's progress.

Shopee's Delivery Services to the USA

Currently, direct shipping to the United States is not available through Shopee. This limitation applies to several other countries as well. Despite this, the company is progressively expanding its delivery network by partnering with various logistics providers.

Alternative Shipping Options

For customers in regions not directly served, alternative methods are available. One such method involves a freight forwarder. In this process, items are first sent to an address within Shopee's shipping network and then forwarded to the final destination. The effectiveness of this method largely depends on the chosen freight forwarder, and customers are advised to research their options thoroughly.

Delivery Timelines

Shipment durations vary based on the origin and destination. On average, deliveries within the Southeast Asia region take about 2 days, thanks to efficient coordination with logistics partners. Deliveries to other international destinations generally take between 7 to 19 days.

Shopee ensures that standard deliveries are available seven days a week, operating from 8 am to 7 pm, except on certain holidays which may affect the schedule depending on the route and the countries involved.

Request Refund or Return Shopee Orders

To request a refund or return of items on the app, simply head over to it. You can make this request only if you are still within the guarantee period and if you have not clicked on “Order Received”.

Once in the app, click on the “Me” tab and follow these steps:

1. Under “My Purchases”, find “To Receive”, and click on it.
2. Select the order you wish to return or get a refund for.
3. Select a reason for your return/refund from the available options:
   • Did not receive the order.
   • Incomplete product (missing quantity or accessories).
   • Wrong product (wrong size, color, different product).
   • Physical damage (dented, scratched, shattered).
   • Faulty product (malfunctions, doesn’t work as intended).
   • Counterfeit product.

After selecting a reason, provide evidence if available, then choose a “Solution”:

• Return and Refund
• Refund Only (available for products not received, incomplete/missing products, and perishable goods).

Submit your choice. The processing time is 7-9 business days. You'll be notified via email or app notifications once processed.

Contact Shopee Customer Care

You can reach customer support through various methods, ready to assist with any questions or suggestions through the mobile app or website.

Find store information, blogs, references, FAQs, and more on our website. Each country has its customer service email and phone numbers. Check your local website for contact details.

To get in touch with support:

1. Visit the customer support page.
2. Select your role (buyer or seller) and your inquiry type.
3. Provide your username, email, and order SN (Order ID), and describe your inquiry. You can attach up to five files.

About Shopee

First launched in 2015, Singaporean startup Shopee or Shopee Pte Limited has grown into a multinational technology company that specialises in eCommerce. The company has grown exponentially throughout the years and it is known to be Southeast Asia’s top eCommerce platform in 2021, making up 57% of the transactions. Chris Feng is currently the CEO of Shopee as well as the CEO of Seamoney. Shopee uses Seamoney as its form of digital payment and financial services.

Shopee is currently available in Malaysia, Thailand, Taiwan, Vietnam, Indonesia, Philippines, Brazil, Mexico, and of course its founding country, Singapore. Shopee continues to build on an already wide range of products, including homeware, electronics, fashion, sports accessories, gaming equipment and so much more.

Shopee is also one of the major players in the new digital era's way of shopping, with its user-friendly, attractive interface and seemingly limitless products available on demand. But make no mistake, behind Shopee's customer-facing exterior, there is a big investment into the technology and strategy which makes Shopee a market leader in multiple regions.

The platform also boasts integrated logistical and payment support, making shopping on the platform both simple and secure for sellers and buyers, further boosting its popularity. Indeed, Shopee is seen as one of the top disruptive -commerce start-ups, due to the scalability, success, and social elements incorporated in its success.

Today, there are a total of 8 countries in which Shopee is a leader in the area of eCommerce, and the shop has achieved more than 200 million application downloads. Shopee continues in its pursuit of being ahead of the curve with ongoing product optimization and user-centred marketing and operational strategy.

Frequently Asked Questions (FAQs)

In this section, you'll find frequently asked questions related to Shopee tracking.

What is Shopee Standard Delivery?

Shopee Standard Delivery, a widely used shipping option, collaborates with various logistics partners including J&T Express, LBC Express, and Thailand Post. This service enables merchants to dispatch orders up to 144 kg and within a size limit of 100 cm x 100 cm x 100 cm.

Aiming to expedite order processing, Shopee Standard Delivery strives to deliver purchases within 3 to 8 days. Their operations run daily from 8 am to 7 pm, excluding certain public holidays.

Where is Shopee located?

The headquarters are in Singapore, at 5 Science Park Drive, 118265. With a strong international presence, including market leadership in Southeast Asia, and North and South America, offices are situated globally.

Present in countries like Malaysia, Thailand, Taiwan, Indonesia, Vietnam, the Philippines, Brazil, and Mexico, the company also has a growing presence in Europe, with firms in Poland, Spain, and France. Plans to expand into India are underway.

These offices primarily handle operational aspects of the eCommerce platform and are not involved in direct shipping, hence they are not listed on parcel tracking. They focus on managing the platform and supporting the shops and sellers you find on the app.

Does Shopee deliver on the weekends?

Shopee Xpress operates Monday through Saturday, from 8 am to 7 pm. Deliveries are not typically made on Sundays, except in certain cases where delivery personnel choose to work or to address delayed items. It's important to note that deliveries are also subject to holiday schedules.

The schedule for Economy Delivery may vary, as specific timings are not outlined by Shopee for this service. The above details pertain to Standard Delivery.