Track your Lazada package easily with Ship24, a universal tracking platform that provides real-time updates. Simply input your tracking number to access detailed information about your package's current location and estimated delivery time. With Ship24, package tracking becomes more efficient, offering a simple way to stay updated on your Lazada orders.
How do I track Lazada orders?
There are several ways to track your Lazada orders.
Using this tracking page
- Use the search field at the top of this page.
- Enter your tracking number.
- Click the search button.
Using Ship24's homepage
- Go to Ship24's homepage.
- Enter your Lazada tracking number.
- Press the search button.
With Ship24, you can track orders from thousands of marketplaces such as TikTok, Shopee, and Temu, all in one centralized platform.
Track your orders on the Lazada website
You can use their official website if you prefer another way of tracking your parcels.
- Visit the Lazada website and log in to your account.
- Click on "My Orders."
- Select the order you want to track.
- View its shipment status.
Where can I find my Lazada tracking number?
To find your Lazada tracking number, find them at your:
- Order Confirmation Email: Check the email sent after your purchase for the tracking number.
- Lazada App: Visit the "My Orders" section in the app to find your tracking details.
- Order History on Website: Log in to your Lazada account and check the "Orders" page for tracking information.
Tracking Orders without Lazada tracking number
You can track your Lazada orders without a tracking number by simply:
- Checking Order Details in Your Account: Log in to your Lazada account and navigate to the "My Orders" section to view the latest updates on your purchase.
- Contacting Seller Directly: Use the in-app messaging feature to communicate with the seller for order updates or shipping information.
- Reaching Out to Lazada Customer Support: Access Lazada's support options through their website or app to request assistance with tracking your order.
Why Choose Ship24 for Lazada Tracking
- No Registration Required: Track your Lazada orders instantly without the hassle of signing up or logging in. Simply enter your tracking number to get started.
- Comprehensive Tracking Across Multiple Couriers: Ship24 supports tracking for thousands of couriers worldwide, including PHLPost, LBC Express, and Lalamove. This ensures you stay informed, even if your package changes couriers during transit.
- Automatic Courier Detection: Enter your tracking number, and Ship24 will automatically identify the courier handling your parcel, saving you time and effort.
- Real-Time Updates and Notifications: Stay informed with real-time tracking updates, providing accurate details on your package's location and status as it moves through the delivery process.
- User-Friendly Interface: Ship24 offers a centralized dashboard where you can track all your shipments in one place, making it easier to manage multiple orders efficiently.
Lazada Delivery Time
Lazada's delivery times depend on factors like the order's origin and destination, the chosen shipping method, and the item's size and weight. For standard deliveries within the Philippines, estimated timeframes apply based on these factors.
| Region | Delivery Time |
| Metro Manila | 2 to 3 days |
| Luzon (outside Metro Manila) | 3 to 5 days |
| Visayas | 5 to 7 days |
| Mindanao | 7 to 10 days |
Lazada also provides an Express Delivery service for eligible items, offering quicker delivery. Orders placed from 12:01 AM to 10:59 AM qualify for same-day delivery, while those placed from 11:00 AM to 11:59 PM are delivered the following day. This service applies to Lazada-fulfilled items meeting specific size and weight requirements and is available in select locations, including parts of Metro Manila, Laguna, Cavite, Cebu, and Davao.
How do I refund/return my items?
You will only be eligible for a refund/return when the items you ordered from Lazmall arrive within 15 days from the day you ordered or 7 days from non-Lazmall such as Marketplace, Crossborder, Taobao, etc. and they follow these conditions:
- The items you received are defective.
- You received the wrong items when it was delivered.
- There are missing items in your order.
- The item you received is a counterfeit.
- You don’t want them anymore. Also known as the “Change of Mind” policy. This is only applicable when you buy the items from Lazmall.
Please note that you have to return the item first before you can request a refund and that you are also not allowed to exchange the items.
In order for you to return or refund the item, you can directly do it through Lazada, submit a request, and wait for Lazada to get back to you.
To do this, just follow these steps:
- Go to “View All Order” to look for your order.
- Choose the item or order that you want to return.
- Click on the “Return Request” button to request Lazada for a return/refund.
Lazada Free Shipping
Lazada's free shipping option is available only when sellers offer it on their products. You can easily check if free shipping applies by looking for a noticeable "Enjoy Free Shipping" notification on the product page. Keep in mind that free shipping often comes with conditions, such as a minimum purchase requirement. Higher-value orders are more likely to qualify for free shipping, as it benefits sellers by encouraging larger purchases.
For additional savings, explore Lazada’s promotions and discounts. You can find deals by visiting the seller center or checking advertisements. If you have a discount voucher or promotional code, enter it at checkout to enjoy benefits such as item discounts or waived shipping fees. Promotions like these frequently appear on Lazada, so staying alert to offers can help you save even more.
Contact Lazada Customer Service
Lazada also has live chat services available from Monday to Sunday, from 8 am to 11 pm local time. The chat is also available during public holidays depending on the country, but with slightly reduced opening hours being between 9 am to 6 pm local time.
Likewise, you can contact Lazada through their hotline. You can contact them depending on where you are located on the following hotlines:
| Country | Contact Number | Availability |
| Singapore | 6995 2888 | 08:00 – 23:00 Monday-Sunday |
| Malaysia | +603 2728 660 | 09:00 - 18:00 Monday-Sunday |
| Philippines | (02) 7795 8900 | 08:00 - 20:00 Monday-Sunday, except holidays |
| Vietnam | 19006509 | 24/7 |
| Thailand | 02-018-0000 | 08:00 - 23:00 Monday-Sunday |
| Indonesia | +622180640090 | 09:00 – 17:00 |
Lazada customer care can also be emailed at any time, however, replies to this service will vary depending on the time of day and country of origin. It may be better in some cases to wait with your request until the live chat functions open or approach the automated assistant with any queries.
The automated assistant is very helpful with standard FAQ-type requests such as "How do I track my Lazada parcel order?" and "How do I request a refund on an order bought from Lazada?”.
About Lazada
Lazada is a leading e-commerce platform in Southeast Asia, founded in 2012 and headquartered in Singapore. It operates in countries such as Indonesia, Malaysia, the Philippines, Thailand, Vietnam, and Singapore, offering a wide range of products across categories like electronics, fashion, home goods, and beauty. Owned by the Alibaba Group, Lazada leverages advanced technology and logistics to provide an efficient online shopping experience.
