Tracking your AliExpress order is essential for ensuring a smooth and hassle-free delivery process. AliExpress tracking provides customers with up-to-date information about their orders, including order status, location, and expected delivery dates. It is an important tool that helps customers to monitor their orders and make necessary arrangements to receive their packages.
This article will talk about the different aspects of AliExpress tracking, including what it is, how it works, and the different tracking methods available. It will also briefly discuss the different shipping options offered by AliExpress and their tracking features. Most importantly, it will provide a step-by-step guide on how to track your AliExpress order and troubleshoot common tracking issues.
How do I track an AliExpress order?
To track an AliExpress order, you will be provided with an AliExpress tracking number. This tracking number is linked to the package and can be used to monitor its progress throughout the delivery process. You can either use a third-party tracking site like Ship24 or simply use the AliExpress website to track your orders.
Tracking on Ship24 Website
- Copy the tracking number that has been provided to you by the courier, by the seller, or by the AliExpress website/app.
- Paste the tracking number onto the Ship24 homepage and press "Enter".
Tracking on AliExpress Website
To get started with tracking your AliExpress orders, head over to the AliExpress website and log in with your account and password then follow these steps:
- Click on your account on the top right then click on "My Orders".
- Locate the item that you want to track and then click on "Track order".
- You should now be able to see the current status of your order and your AliExpress tracking number.
Please note that your order number and tracking number are both different numbers. An order number indicates the number of your item while a tracking number is used to track where your order is.
AliExpress Tracking Status
AliExpress tracking provides you with close to real-time updates on the status of your orders. These updates are displayed as tracking statuses that can be used to interpret the progress of the delivery process. Understanding these tracking statuses is important in ensuring that you stay informed about the status of your packages.
| Order Tracking Status | Description |
| Order Received | The order has been received by the seller and should get back to the buyer shortly to provide more information about shipment and tracking. |
| Awaiting Clarification | The buyer has not provided the seller with the product link, the quantity is missing, or specific colours and sizes have not yet been defined, and therefore it will require further communication for the purchase to go ahead. |
| Order Unfulfillable | The selected product is not able to be delivered internationally. |
| Order Amount | The seller has updated the buyer with the total amount, (meaning the price of the product plus the shipping charges in a final total). |
| Order in Progress | The purchaser is attempting to buy the product. |
| Purchased | The product is purchased and is waiting for its arrival in the warehouse for dispatch. |
| Order Packed | The product is ready for dispatch. |
| Order Consolidated | The product is combined in a single package. |
| Order Invoice | The order invoice has been uploaded. |
| Shipped | The package has been shipped. |
| Order Arrived | The order has arrived at its final destination. |
| Order Cancelled | The order placed by the buyer has been cancelled. |
| Order Refunded | The seller has requested a refund on their order. |
| Order Abandoned | No information about the order can be seen, often due to no response from the buyer. |
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AliExpress Fake Tracking NumberCan I track my AliExpress parcel with my order number?
When it comes to tracking a package, you should note that the tracking number and the order number will be different. It is only with the tracking number that you can successfully track your package. You should receive it from the seller or sender once the product has been dispatched. The order number only shows the purchase or order placed by a buyer.
Once you have your tracking number, paste it into the Ship24 homepage or the search bar above, and then let the powerful tracking engine do the rest to find all the details about your package or parcel. Afterwards, the tracking number will also automatically be saved in your search history meaning you can easily find it again when you want new tracking updates.
For instance, you will see your tracking number, which will look something like "CNAPY83xx1295" or "LZ87124xx90CN" above the search bar whenever go back on to the site.
Can I track my AliExpress package without a tracking number?
Sometimes an order can be sent without tracking information, this is the case mostly when the tracking number starts with UN***. One reason for this happening is that the seller did not register the package. This means that there may be no tracking information available for the package.
If you do not receive an AliExpress tracking number, contact the seller to inquire why or for further support. You can also contact the online AliExpress support team.
AliExpress tracking not updating
There will be some cases where your AliExpress order tracking may not be updated. This could be because the AliExpress servers are down. When big holidays such as Christmas or Black Fridays happen, there could be a huge amount of orders going in, hence, crashing the server. Another reason could be that the item is in transit or under customs.
When tracking your AliExpress orders, be mindful of the letters and numbers you enter. There could be some missing or mistyped numbers or letters, so double-check the AliExpress tracking numbers just in case.
If after a few more days and there are still no updates on your AliExpress orders, it is best to contact the seller or merchant to ask about the status of the item or you can request a dispute on AliExpress to further resolve this issue.
AliExpress Shipping Options and Their Tracking Features
AliExpress offers several shipping options, each with its own set of tracking features. Understanding the different shipping options and their tracking features can help you choose the best option for your needs.
One of the most popular AliExpress shipping options is AliExpress Standard Shipping. This shipping method offers free shipping and provides customers with a tracking number that can be used to track their packages. The tracking information includes the package's current location and delivery status.
Another shipping option offered by AliExpress is AliExpress Premium Shipping. This shipping method offers faster delivery times and better tracking features. It also provides you with a global tracking number that can be used to track your package at every stage of the delivery process.
For international shipments, AliExpress offers several courier services such as EMS Epacket and China Post Small Packet. These services offer tracking features that allow you to track your packages throughout the delivery process, from the initial pickup to the final delivery.
It's important to note that each shipping option may have different tracking features and delivery times, depending on the destination country and package size. When choosing a shipping option, it's necessary to consider these factors and choose the option that is best suited for you.
Where is AliExpress located?
AliExpress is located in the Alibaba headquarters, in Hangzhou in China at the following address No 969 West Wen Yi Road, Yuhang District, Hangzhou, Zhejiang.
Sellers and buyers should note that AliExpress does not ship from this address as it is just an online retailer. Therefore, tracking will not begin at this address and all AliExpress parcel tracking will start from the initial postal service or courier that the sender chooses.
Is AliExpress safe?
What makes AliExpress so safe is that the buyer is completely protected when the purchase is made directly through the AliExpress marketplace. However, to track your AliExpress order, several conditions must be met.
For instance, the seller has the responsibility to share the shipping details, including the parcel tracking code as well as the delivery time AliExpress offers (which vary depending on the available shipping options).
The seller should send this information when the purchase is made, which is especially important for a positive merchant-customer relationship but also to allow the latter to track their AliExpress package.
Contact AliExpress Customer Care
To contact AliExpress customer care, you can go to their mobile app or go to their website and find the help centre there. Their customer care also has an option where you can chat with their live agents.
They will be sure to assist you with every help that you need regarding FAQs, account management, ordering and payment, refund, etc. Their live agents can assist you 24 hours 7 days a week.
About AliExpress
Launched in 2010, AliExpress is an online retail service or marketplace owned by the Alibaba Group, which is based in China. The marketplace platform allows buyers from all over the world to access products from small and medium-sized businesses, mainly from within China, without having to visit physical premises.
AliExpress started as a business-to-business (B2B) buying and selling portal, designed to be used by e-commerce websites employing the dropship business model. AliExpress is different from other marketplaces, such as Amazon, because it acts only as an e-commerce platform and does not sell products directly.
AliExpress is best known for selling products like clothing, accessories, electronic gadgets, and many more. It is most popular in countries like Brazil and Russia. Most traffic sources come from those two countries.
However, it has expanded into offering more services, including consumer-to-consumer, business-to-consumer, payment, and even cloud computing services. Consequently, sellers on AliExpress can be either companies or individuals, allowing more people to access the platform to sell goods.
AliExpress is also available in multiple languages, including French, Spanish, English, Dutch, Italian, German, Polish, Turkish, Portuguese, Indonesian, and Russian, with countries outside of those listed generally using the English version.
