ToYou is a helpful service provided by ASDA that makes sending, receiving, and returning parcels easy and convenient. If you often shop online or need to return items, ToYou helps you manage your parcels without hassle. With ToYou, you can track your parcels from the moment they are sent until they arrive or are returned.
How do I track ToYou orders?
Whether you're using the ToYou website, mobile app, or a third-party tracking tool like Ship24, you can stay updated on your order's whereabouts with just a few clicks.
Via the ToYou Website
The ToYou website offers a simple method of tracking your orders. First, navigate to the tracking section of the website. Here, you'll find a field where you can input your ToYou parcel tracking number. After entering your number, click the search button. Instantly, you'll receive the most recent status update on your package.
Via Their Mobile App
ToYou also offers a mobile app for Android and iOS users, providing a convenient way to track your packages while on the move. The app, available for download from the respective app stores, has a user-friendly interface that allows you to track your package with minimal effort.
Via Ship24
For those who prefer a different tracking option, Ship24 is a great option. To use Ship24, head over to their homepage or use the search field located at the top of the page. Enter your ToYou tracking number and press the search button. What sets Ship24 apart is its vast network of couriers. With Ship24, you can track your ToYou packages even if they're being handled by other couriers such as China Post, USPS, Royal Mail, and many more. All you need is your ToYou tracking number, and you'll receive real-time updates on your order status.
Returning Orders on ToYou
Returning orders with ToYou by ASDA is designed to be straightforward, ensuring a stress-free process for customers looking to send back items. Here’s a detailed guide to help you with your returns:
Step 1: Prepare Your Item for Return
Before heading to the store, make sure your item is in its original condition, with all tags attached. Place it securely in its original packaging or a suitable alternative to prevent damage during transit.
Step 2: Attach the Return Label Most
Retailers will provide you with a return label, either in your original package or via email. Attach this label clearly on the outside of your package. If you haven’t received a label, check the retailer’s return policy on their website or contact their customer service for assistance.
Step 3: Drop Off at an ASDA Store
Locate your nearest ASDA store that features a ToYou service point. These are usually found near the entrance or customer service desk. No need to queue; the ToYou service point is self-service and easy to use.
Step 4: Use the ToYou Service Point
Follow the on-screen instructions at the ToYou kiosk to scan your return label. The kiosk will print a receipt with a tracking number—keep this receipt as proof of your return. A staff member or the automated system will then secure your parcel for return processing.
Step 5: Track Your Return
You can monitor the progress of your return through the ToYou tracking system using the tracking number on your receipt. This ensures you’re always updated on the status of your return until it's processed by the retailer.
About ToYou by ASDA
ToYou by ASDA is a comprehensive parcel service that transforms the way customers interact with online shopping, returns, and parcel deliveries. This service is built around flexibility and convenience, catering to the needs of busy consumers who value ease and reliability in their parcel handling.
Frequently Asked Questions (FAQs)
In this section, you'll find frequently asked questions related to ToYou tracking.
How do I track my return parcel?
Similar to tracking outbound parcels, use your return tracking number or order number on the ASDA website or ToYou app for updates.
What do I need to collect a parcel?
Bring a valid form of ID and your collection code to an ASDA store with a ToYou service point.
What are some of the retailers that ToYou partners with?
ToYou partners with a broad spectrum of more than 100 retailers, including fashion, electronics, home goods, and specialty stores such as ASOS, JD.com, PrettyLittleThing, etc. This wide-ranging collaboration means that whether you're ordering a new outfit, the latest tech gadget, or a gift for someone special, you can use ToYou for convenient pickup and returns.
