Toll tracking is a handy tool that helps you keep an eye on your parcels shipped through Toll Group. Whether you're waiting for a personal parcel or managing shipments for a business, Toll tracking offers various methods to make sure you always know the status of your deliveries.
How to Get Toll Tracking for Packages
To get Toll tracking for your packages, you'll first need your Toll tracking number. Once you have your tracking number, you'll have several options to choose from.
MyToll Dashboard
This is a place on the Toll Group's own website where you can track your package. You type in the shipment numbers or other details, and you'll see where your package is. If you sign up for MyToll, you can see all your shipments in one place.
Find My Shipment with Team Global Express
If your package is coming through Team Global Express, which used to be called Toll Global Express, they have their own tool called MyTeamGE. You use it the same way: type in your details to see where your package is. If that doesn't work, their website might have more info.
Toll Tracking on Ship24
If you prefer another option for Toll tracking, you can use a universal third-party tracking website such as Ship24. To track with Ship24, simply enter your Toll tracking number in the search field above or on the homepage to get all the latest tracking updates on your parcels.
With Ship24, you can also track more than a thousand couriers and more than ten thousand marketplaces worldwide. So even if you are getting Toll global tracking, you can guarantee that Ship24 can give you the tracking results that you need.
Toll Tracking Status
When you track your Toll parcels, you will be directed to another page where you can see all the shipment tracking status. These statuses give you an idea of where your packages are and the estimated time they will arrive. Below are some of the tracking statuses that you will encounter:
| Toll Tracking Status | Description |
| Shipment Created | This is the first step. It means that the Toll has all the details about your parcels, like what it is and its destination. But the parcel hasn't moved yet. |
| Shipment Picked Up | The parcel is in Toll facilities. They've picked it up from the sender, and it's about to start its journey to you. |
| Shipment In Transit | Your parcel is on the move. It could be in a truck, on a plane, or in some sort of shipping facility. It's not yet close to being delivered but it's getting there. |
| Out For Delivery | Your parcel is in your local area and should reach you soon. Usually, this means it will be delivered that day. |
| Delivered | Your package has made it. It's either in your mailbox, at your door, or someone has signed for it. |
| Exceptions along the way | This status isn't good news. It means there's a problem. Maybe the parcel got lost or damaged. If you see this, get in touch with Toll or the sender to find out what's going on. |
Toll Delivery Time
Toll parcel delivery has several options:
- There are parcels that can be delivered to Australia the day after drop-off.
- For other islands or New Zealand, it could take 2-3 days.
As for Toll international shipping, it has three different delivery services:
- Economy: The Economy package can deliver the package within 2 to 6 days
- Fast: The Fast service can do it in 1 to 2 days, depending on the destination.
- Standard: The standard delivery service, which is one of the lowest costs and goes through the main routes, can take between 8 to 10 days, so it could be the best option for most customers
Regardless of the service chosen, you can always use Toll Priority tracking to know where your package is.
Toll Priority Tracking
Toll also has a priority delivery service, which is perfect for customers who need to have an urgent parcel delivered within the next day in Australia.
When it comes to delivering a parcel under the Priority Service, Toll takes care of everything perfectly and has a number of different options available to its customers:
- Toll parcel delivery after hours, including weekends and public holidays
- High-risk and highly controlled freight
- P2P deliveries
- Rare, dangerous, or biological goods
- E-commerce
- Temperature-controlled items (Australia only)
- Medical supplies
- Returns/reverse logic
All this and more is what Toll offers in its priority delivery service. At the same time, all priority order packages can be tracked with Toll Priority tracking from anywhere.
Toll Intermodal and Multimodal Tracking
Toll Group offers Intermodal and Multimodal services for transporting cargo, both of which involve using multiple modes of transport like air, road, rail, and sea. While Intermodal keeps the goods in the same container throughout various phases of transport, multimodal covers the entire journey under a single contract, making the carrier liable for the entire trip.
Both options offer flexible and cost-effective solutions, and you can easily get Toll Intermodal and Multimodal tracking for your shipment through the MyToll Dashboard by entering relevant details like shipment number or reference number.
About Toll Group
Toll Group is an Australian company that's part of Japan Post Holdings. They focus on moving goods and packages by road, rail, sea, and air. The company has two main parts: Global Forwarding and Global Logistics. They've been in the business for over 130 years and have a big team of more than 16,000 people working at 500 places around the world. They help more than 20,000 customers in 150 countries.
The company believes in doing good for society and the Earth. They have special programs to take care of their workers, the places they live, and the environment. Toll Group offers many services in transport and supply chain management for different kinds of industries. Their slogan "Curiosity in Motion" shows how they always try to understand their customers' needs. They keep asking questions and finding new ways to make their services better.
Frequently Asked Questions (FAQs)
What happens if I miss my Toll delivery?
Although it happens on very rare occasions, it is possible for a package to get lost during its delivery handling. Even if a customer feels that their order is already taking longer than it should, they can make Toll delivery contact to find out what has happened to their package.
In the event that a package has been lost and the customer is unaware of it, the Toll delivery contact can also contact the customer to announce the situation. On Toll's official website, there is a special section for this, where a series of instructions are given so that the customer can find their package as quickly as possible.
However, it is necessary for the customer to complete all the steps described on the site so the package recovery process can be completed successfully and the customer can have their package back.
Does Toll Group deliver internationally?
After many years in operation and the partnership with Japan Post, Toll Group is able to deliver to over 30 countries, from countries in Oceania to countries in America, Asia, Africa, and Europe. Most of these countries are located in central areas, where hundreds of logistics companies converge.
In addition, the Toll tracking tool is always and everywhere available. So you can be sure to track your package whenever you want and be confident that it will arrive on time.
Does Toll deliver on Saturdays?
Toll does not generally deliver on Saturdays or weekends unless it is a priority delivery service, on pharmaceuticals or other materials that people may urgently request.
How do I contact Toll customer service?
For any type of management, query, complaint, or suggestion, you can use the Toll delivery contact service, available on Toll's "Contact Us" page. From there, you can select the area about which you want to make the query that suits your needs.
For MyToll queries, you can head over to MyToll's official website and go to the "Contact Us" page to find the query that you need.
You can also fill up a form to directly get in contact with Toll.
