Purolator is one of Canada's leading courier services, providing reliable domestic and international parcel delivery. Whether you're a business managing frequent shipments or an individual tracking a single package, Ship24 offers an easy way to track your Purolator deliveries in real-time. With just your tracking number, you can get instant updates on the status of your package.
For businesses looking for a more streamlined solution, Ship24's tracking API can be easily integrated into your system, allowing for automated, real-time tracking of all your Purolator shipments. This API ensures you stay informed on every delivery’s progress, enhancing efficiency and customer satisfaction.
How to Track Purolator Packages
Purolator is a leading logistics company, offering comprehensive shipping solutions across Canada and internationally. Its Purolator tracking service helps users monitor their shipments easily through several methods.
On their website
You can track it on their website by following these steps:
- Go to the tracking section on Purolator's official website.
- Enter your PINs, reference, or LTL freight number.
- Click the “Track Now” button.
On their mobile app
To track on their mobile app, simply:
- Download the Purolator app from the App Store (iOS) or Google Play Store (Android).
- Open the app and sign in or continue as a guest.
- Enter your tracking number in the app’s tracking field.
- View your shipment’s status, including notifications for delivery updates.
Track Parcels on Ship24
If you prefer an alternative way to track your parcels, you can use Ship24 by following these steps:
- Visit the Ship24 home or the search field above.
- Enter your Purolator tracking number in the search bar.
- Click the search button to get real-time tracking across multiple couriers such as USPS, LaserShip, UPS, etc.
Purolator Tracking Number Format
Purolator tracking numbers typically consist of 10 to 12-digit numbers, usually starting with "33" and then followed by 10 numbers. Some examples are:
- 334939507110
- 334936135246
- 334874528089
Alternatively, some combinations can consist of alphanumeric digits like ANR, DCM, or CGJ followed by nine digits (e.g., ANR123456789).
These numbers allow tracking throughout the shipping progress, giving real-time updates on your package's location.
How to Find Your Tracking Number
Your Purolator tracking number can be found:
- On your shipping label near the barcode.
- In the confirmation email or SMS after booking.
- In your Purolator account under shipment history.
Tracking Number Not Updating
If your tracking information doesn't update immediately, possible reasons include:
- Delays in scanning at transit points.
- High shipping volumes during peak seasons.
- System errors affecting real-time updates.
For extended delays, contact Purolator’s customer service.
Tracking Status
Understanding Purolator's tracking statuses can help you follow the progress of your shipment at each stage. Below is a description of each status you may encounter during the tracking process:
| Tracking Status | Description |
| Shipper created a label | The sender has created a shipping label, but the package is not yet with Purolator. |
| Label information electronically submitted | Purolator has received shipment details, awaiting the package from the sender. |
| Picked up by Purolator | Purolator has picked up the package and it is now on its way. |
| Arrived at sort facility | The package has reached a sorting facility for processing. |
| Departed sort facility | The package has departed the facility, heading to the next destination. |
| On vehicle for delivery | The package is on the delivery vehicle and will arrive by the end of the day. |
| Shipment delivered | The package has been delivered to its final destination. |
Shipping Services
Purolator offers services that covers a range of shipping needs, from small packages to large freight, providing flexibility for businesses and individuals alike.
Domestic Shipping within Canada
Purolator offers a variety of shipping solutions to meet different needs within Canada:
- Purolator Express: Next-day delivery by 9 a.m., 10:30 a.m., or end of day. Ideal for urgent shipments.
- Purolator Ground: Affordable shipping with day-definite delivery, great for less time-sensitive packages.
- Same-Day Services: Available for local and regional deliveries, ensuring shipments arrive quickly the same day they are sent.
LTL Freight Shipping in Canada
For larger, less urgent shipments:
- Purolator Expedited LTL: Faster transit times and reliable on-time delivery for urgent freight.
- Purolator Standard LTL: A cost-effective solution for less time-sensitive freight shipments, with customizable pickup and delivery options.
Delivery Time
The delivery time may vary depending on which shipping service you have obtained:
| Service | Delivery Time |
| Purolator Express | Next Business Day |
| Purolator Express 9AM | Delivery by 9 a.m. to major cities |
| Purolator Express 10:30AM | Delivery by 10:30 a.m. to major cities |
| Purolator Express 12PM | Delivery by noon to all provinces and territories |
| Purolator Express Evening | Delivery between 5:30 p.m. and 9 p.m. to major cities |
| Purolator Ground | 1 or More Business Days |
| Purolator Ground 9AM | Delivery in 2+ business days by 9 a.m. to major cities |
| Purolator Ground 10:30AM | Delivery in 2+ business days by 10:30 a.m |
| Purolator Ground Evening | Delivery between 5:30 p.m. and 9 p.m. in 2+ days |
Weekend Deliveries
Purolator offers Saturday delivery on select services, such as Purolator Ground and Purolator Express, for both Canadian and U.S. destinations. These services ensure parcels picked up on Fridays are delivered by the end of the day on Saturday. Additionally, shipments picked up on Saturdays are completed by the end of the designated day. However, Sunday deliveries are only available during peak periods, such as the holiday season. Availability varies by location, with urban centers like Ottawa and Edmonton being the primary areas for weekend services.
Service Areas
Purolator provides an extensive international shipping network, reaching over 210 countries. Users can take advantage of this service to ship globally, including to every continent. Moreover, the Purolator tracking system is integrated into its international services, allowing customers to receive detailed, real-time updates on their shipments throughout the entire delivery process. Domestically, Purolator’s network covers 100% of Canadian postal codes, making it an efficient choice for shipments within Canada as well.
Contact Information
To contact Purolator regarding your issues or tracking, you can reach their customer service here:
| Service | Contact Information | Availability |
| General Customer Service | 1-888-744-7123 | Mon-Fri: 7 AM - 9 PM, Sat-Sun: 8 AM - 8 PM |
| Technical Support | 1-800-459-5599 | Mon-Fri: 7 AM - 8 PM ET |
| Freight Customer Service | 1-888-302-8819 | Mon-Fri: 7 AM - 8 PM ET |
| Email Support | custserv@purolator.com | Response in 72 hours |
| Social Media Support | @PurolatorHelp | 24/7 with inquiries handled Mon-Fri, 9 AM - 9 PM ET |
| Mailing Address | PO Box 4800, Stn. Main Concord, ON L4K 0K1 | N/A |
Purolator has steadily expanded its services beyond Canada, increasingly serving customers in the United States, offering reliable and efficient shipping solutions across borders.
About Purolator
Purolator, founded in 1960 as Trans Canadian Couriers Ltd., has grown into one of Canada's premier courier services, with Canada Post holding a 91% ownership stake. The company operates a vast network of 175 operations facilities and over 100 shipping centers across Canada, handling millions of packages each year. Purolator also extends its reach internationally through Purolator International, offering efficient cross-border logistics between Canada and the U.S. Known for its early adoption of online tracking and pickup services in 1997, the company continues to innovate, particularly in sustainability with hybrid-electric and electric vehicles.
In addition to its business operations, Purolator is dedicated to social responsibility through programs like Purolator Tackle Hunger®, which has provided over 18 million meals to food banks since 2003. The company also focuses on reducing its environmental impact by implementing route optimization and a no-idling policy for its delivery fleet. With revenue exceeding $2.7 billion in 2023, Purolator remains a leader in both logistics services and corporate responsibility.
