J&T Express is a logistics provider in Southeast Asia, known for its efficient and cost-effective parcel delivery services. It caters to both businesses and individuals with a focus on eCommerce, offering domestic and international shipping solutions. By integrating Ship24's tracking API, businesses can seamlessly track shipments in real time, enhancing customer satisfaction through improved visibility and accurate delivery updates. This integration is ideal for businesses looking to streamline operations and provide reliable tracking to their customers.
How to Track J&T Express Packages
To track your packages, you can do so by heading to their website, downloading their mobile app, or using a third party platform like Ship24.
On the Website
To track a J&T Express package on their website:
- Go to your country-specific J&T Express website.
- Look for a "Parcel Tracking."
- Enter the tracking number.
- Click on "Tracking."
On the Mobile App
To track a J&T Express package using their mobile app:
- Download the J&T Express App.
- Look for the "Track" or "Track Package" feature.
- Enter your tracking number.
On Ship24
To track using Ship24:
- Go to the homepage or the search field above.
- Enter your J&T tracking numbers.
- Click on the search button.
Tracking with Ship24 will provide you with real-time tracking updates as well as allow you to track over a thousand couriers such as PHLPost, USPS, DHL, etc. globally.
Tracking Number and its Format
J&T Express tracking numbers typically consist of 10 to 15 characters, either fully numeric or a combination of letters and numbers. For example, a common format could be "JD1234567890" or "600000000001" depending on the region or service used.
You can locate the tracking number on several documents, such as:
- The shipping receipt
- Order confirmation emails
- SMS notifications from the sender
J&T Express tracking numbers can be used to check the real-time status of your package on the J&T Express website, their mobile app, or third-party tracking platforms like Ship24. These systems provide updates at various stages of the delivery process, such as when the package is at a sorting center, in transit, or out for delivery.
Related:
J&T Express VietnamTracking Status
J&T Express tracking status provides detailed information about the current stage of your package. Common statuses include:
| Tracking Status | Description |
| Your package has been picked up by the courier. | The courier has collected your package from the sender. |
| Your package has been Delivered. | Your package has successfully reached its destination. |
| Outbound | The parcel is leaving the facility, en route to the next location. |
| Inbound | The parcel is arriving at a facility closer to its destination. |
| On Hold | The shipment is temporarily halted, possibly due to delivery issues. |
| Delivery | The parcel is out for final delivery to the recipient. |
Delivery Time
These estimates are typical for J&T Express’s international shipping services across Asia. Delivery times can vary depending on specific services used, such as "International Express" or "International Line Haul," with the express option being the fastest for urgent shipments.
| Country | Delivery Time (working days) |
| Indonesia | 3 to 7 days |
| Vietnam | 4 to 8 days |
| Malaysia | 3 to 6 days |
| Philippines | 4 to 7 days |
| Thailand | 4 to 9 days |
| Singapore | 3 to 5 days |
| China | 5 to 8 days |
| Cambodia | 4 to 10 days |
Contact Information
J&T Express provides various ways to get in touch for support and inquiries, including customer service hotlines and online options. Whether it's for shipment tracking or business queries, they aim to offer accessible and efficient assistance across different regions.
| Region | Contact Number |
| Philippines | (02) 8911-1888 |
| Malaysia | 1800-82-0022 |
| Indonesia | 021-8066-1888 |
| Thailand | 1470 |
| Singapore | (+65) 6916 3899 |
| Cambodia | 1800 200 999 |
| Vietnam | 1900 1088 |
| China | 956025 |
About J&T Express
J&T Express is a logistics company that operates mainly in Southeast Asia, offering courier and parcel delivery services. Founded in 2015 in Indonesia, it has since expanded to countries like the Philippines, Thailand, Malaysia, Vietnam, and Singapore. J&T focuses on eCommerce, providing fast, reliable, and affordable shipping options for businesses and individuals. The company is known for offering both local and international delivery services, with a growing infrastructure of warehouses and delivery vehicles to support efficient package handling and tracking.
