GOGO Xpress is revolutionizing the landscape of social selling and delivery services, particularly in the Philippines. Known for its user-friendly platform, GOGO Xpress simplifies the process of sending and receiving packages for both individual customers and businesses.
How to Track GOGO Xpress Packages?
Tracking your GOGO Xpress packages is a simple process. To begin, you'll need your 12-digit alphanumeric tracking number. This number is your key to accessing the current status of your package. Once you have this number, you can use the GOGO Xpress Tracking Tool, available on their website or app, or use a third-party tracking tool like Ship24 to check the status of your order.
Tracking on Official Website
To track on their official website, follow these steps:
- Go to their tracking website.
- Enter your tracking number in the section that says "Track your package."
- Hit the search button.
Tracking on Ship24
If you prefer another way of tracking your packages, you can use Ship24. To track with Ship24:
- Go to the Ship24 homepage or the search field above.
- Enter your GOGO Xpress tracking number.
- Press the search button.
Tracking with Ship24 will give you access to tracking more than a thousand couriers and marketplaces worldwide such as Shopee, J&T, TikTok, and much more!
Tracking Number Format of GOGO Xpress
GOGO Xpress uses a 12-digit alphanumeric tracking number format. This format blends numbers and letters to create a unique identifier for each package. Keep this number handy as it's essential for tracking your package’s journey from dispatch to delivery.
Example
- 1234-5678-ABCD
GOGO Xpress Order Tracking Status
Upon entering your tracking number in the GOGO Xpress Tracking Tool, you'll receive up-to-date information about your package. The order tracking status includes different stages like:
| Tracking Status | Description |
| Booking Confirmed | The seller has completed the process of booking the delivery. The delivery time can be checked based on your location using the service area directory. |
| Pick-up | A GoGo Xpress Rider Partner is assigned to collect the item from the seller. A photo of the item is taken at pick-up for verification, which is then uploaded to your tracking page. |
| Received at Pick-up Hub | The item is taken to the Pick-up Hub by the GoGo Xpress Partner Rider, where it awaits transfer to the Sorting Center. |
| At Sorting Center | The Sorting Center is where orders are organized and prepared for delivery based on their destinations. |
| Delivery | The package is transferred to the nearest Delivery Hub and assigned to a Rider Partner for final delivery. An OTP is sent for package confirmation upon delivery. Be prepared with payment for Cash-on-Delivery or Delivery Paid by the Receiver cases. |
| Delivered | The package has been successfully delivered. The Rider Partner takes a photo of the delivered item as proof. |
| Failed Pick-up | If pick-up fails, it might be reattempted or rebooked. Reasons for failure include: no pick-up attempt, weather issues, merchant cancellation, service area limitations, incorrect address, packaging issues, seller unavailability, and more. |
| Failed Delivery | Delivery failure may lead to additional attempts. Causes include delivery attempt issues, weather disturbances, closed premises, no payment, buyer unavailability, address problems, item condition, and more. |
| Return to Seller | The package was not delivered and was returned to the seller. |
How to Contact GOGO Xpress Customer Service
For any queries or concerns regarding your package, GOGO Xpress Customer Service is available to assist you. You can contact them through the "Contact Us" page on their website or via FB Live Chat. They are equipped to handle questions about package tracking, delivery issues, and more.
You can also send them an email at customercare@gogoxpress.com.
Frequently Asked Questions (FAQs)
In this section, you'll find frequently asked questions related to GOGO Xpress tracking.
How long does GOGO Xpress take to deliver?
GOGO Xpress typically delivers within 2-3 days in select cities nationwide and 5-7 days for provincial addresses. This timeline excludes holidays and natural occurrences that might delay delivery.
What is the shipping rate of GOGO Xpress?
GOGO Xpress offers affordable shipping rates starting at ₱80.00 for a maximum of 3kg. They provide different pricing options for different package sizes and types.
How do I get a GOGO Xpress pouch?
GOGO Xpress provides pouches and other free seller tools and services to facilitate your shipping needs. You can access these through their platform when you arrange for a delivery or use their services.
The prices for the pouches are as follows:
| Type of Pouch | Price |
| Small | ₱ 80.00 - ₱ 280.00 |
| Medium | ₱ 100.00 - ₱ 450.00 |
| Large | ₱ 120.00 - ₱ 830.00 |
Do note that the price may vary depending on the location.
Is GOGO Xpress better than J&T?
Comparing GOGO Xpress with J&T Express involves considering factors like pricing, delivery speed, service areas, and customer service quality. GOGO Xpress is known for its user-friendly interface, affordable rates, and effective delivery services. The best choice depends on your specific needs and preferences.
