In recent years, Latin America has experienced significant growth in the logistics and courier industry. It is no wonder that Brazil has become home to companies offering transportation logistics and courier services.
In this particular case, we are going to talk about Direct Log, a relatively young company that is gaining respect for its services. In fact, in recent years, the operational infrastructure of Direct Log shipping has been growing rapidly.
What is Direct Log?
Direct Log is a company founded in Brazil in 2003. It offers supply chain and transportation logistics services for courier services. The company was created to form partnerships with brands and companies from different commercial industries such as e-commerce, media, and television sales.
Despite having little more than 15 years of experience in this industry, Direct Log has become an expert in B2C delivery services. By now, it has become the largest privately held company in the country offering last-mile services.
The operational infrastructure of Direct Log shipping services has become a national reference. The efficiency of its services is due to constant innovation in all its operational and financial areas.
In recent years, Direct Log has made intelligent technological investments. An example of this can be seen in the track Direct Log system, which is the most advanced in Brazil. Today, the company has hundreds of regional offices spread throughout the country.
It also has more than 5,000 employees working in customer service offices and operational distribution centers. Even the track Direct Log service has a dedicated staff to manage the tracking service functions.
It also has an IT staff dedicated to safeguarding the cybersecurity of its virtual services, such as the Direct Log tracking system. In the coming years, the company aims to expand and diversify its services.
Direct Log also has a fleet of personal transportation that allows it to reach any region of Brazil. The company can deliver by different means of transportation by air, land, and sea. For this reason, the company has grown exponentially since it was created in 2003.
How do I track my Direct Log package?
For now, the Direct Log tracking service provides information about packages and shipments through 3 different data. Customers can locate their packages with:
- The tracking number,
- The order number of 2 or more packages,
- And the AWB tracking number.
With any of this data, customers can use the Direct Log tracking system, which is available 24 hours a day, 7 days a week. Package and shipment information is updated periodically and customers can find out details such as approximate shipment date, nearest distribution office, and package status. On the other hand, users can also call customer service to use Direct Log service tracking if necessary. However, this service is not available 24 hours a day.
It is worth remembering that users can only use Direct Log service tracking once they receive the tracking number, which is sent via email or text message notifications.
In the coming years, a mobile application is expected to be announced with the integration of the Direct Log tracking system so that users can locate packages from any digital device.
Does Direct Log operate only in Brazil?
For now, Direct Log operational infrastructure is only available to process shipments nationwide. Direct Log shipping can be processed with more than 150 distribution bases located in the most important regions of Brazil.
Thanks to this infrastructure, you can track your Direct Log parcel easily. The company does not want to rush to expand into other international markets because it might affect some of its services. Therefore, the company wants to expand step by step.
However, expansion into other Latin American markets is expected in the coming years. All delivery and Direct Log service tracking could be available for international deliveries.
How long does it take for Direct Log to deliver?
- With standard delivery services, users can receive their packages within 5 to 7 working days.
- With express delivery services, the Direct Log delivery time is approximately 24 to 72 hours.
However, users can quote delivery time through a virtual tool found on the Direct Log website. Delivery time may vary depending on the destination and the type of service contracted by the customer. For more information, users can consult with customer service.
Are Direct Log shipping costs cheap?
One of the best attributes of the services is the Direct Log prices. Because of the shipping rates, the company is so respected in Brazil.
- The average shipping cost is $3 with the standard service.
- With the express service, the average shipping cost is $6.
However, users can quote shipping costs through a virtual tool that is also available on the Direct Log website. You can track your Direct Log parcel for free, as the tracking service is included in the shipping costs.
If they prefer, customers can also contact the customer service department to consult shipping rates and destinations before contracting any service. Users can also receive advice on the services that best suit their needs.
How can I contact Direct Log?
Customer service can be contacted through Direct Log's official website. Users can communicate via email by simply filling out a virtual form. Customer service is only available Monday through Saturday from 8:00 a.m. to 5:00 p.m.
Users can receive answers to their queries in less than 12 hours. Customers can process suggestions, complaints, or cancellations of shipments. You can even track your Direct Log parcel, but the service is slower.
For now, no information such as telephone number or official e-mail address is available on the Direct Log website. In case of need, customers can receive assistance and support for any type of service, especially the track Direct Log service.
If users want to communicate with customer service through other alternatives, they can use Direct Log official accounts on social networks such as YouTube, Facebook, Instagram, Linked In, or Twitter.
Thanks to its operational and financial growth, Direct Log expects to expand into other industries and international markets. Likewise, a technological upgrade is expected in all its operational areas to optimize all services.
