Descartes is a company that is working to belong to the best logistics and supply chain companies. Unlike other Canadian companies that offer similar services, Descartes is a large multinational that even offers technology services.
With the Descartes international shipping service, the company not only expects to dominate the market but also hopes to expand to the most important capitals of the world, such as the United-States and China.
What is Descartes?
Also known as Descartes System Group Inc., Descartes is a Canadian multinational company founded in 1981. It is headquartered in Waterloo, Ontario and for more than 30 years the company has provided logistics and supply chain services for major retailers and brands.
The company also offers software and technology products through other business branches. In the past, Descartes was on the verge of bankruptcy, specifically during the 2000s. However, through commercial alliances, the company readjusted its operational infrastructure to improve its services.
Today, part of its operational infrastructure is in the cloud, which speaks volumes about the company's commitment to innovate with the help of technology.
Descartes delivery service is innovative in terms of distribution and security, so customers can be confident that their packages will arrive in good condition.
Descartes shipping can be made through a varied transport chain. This means that the company can deliver by sea, air, and land. It also has a private transportation line in which the company has trucks, vans, and motorcycles.
Unlike other companies, Descartes shipping services are processed through virtual operations. This kind of service is ideal for different types of companies or commercial industries. Most of its clients come from transportation companies, factories, retailers, customs companies, and even government institutions.
Due to its importance in Canada, services such as Descartes international shipping are listed on the NASDAQ and DSGX stock exchanges. It also has bid for listing on stock exchanges in the Middle East and Europe.
One of the best advantages is that Descartes delivery service can be adapted to any company of any size. Hundreds of small businesses have grown operationally and financially with Descartes services.
How do I track my package from Descartes?
Currently, the company offers 3 alternatives for tracking and tracing parcels:
- With the first alternative, users can use the Descartes tracking service through a virtual platform found on the website. However, to use this virtual tool, users must be registered.
- As a second alternative, users can download a mobile application that can run on different devices. This application can be easily accessed on the Descartes website. With this application, the Descartes tracking service displays real-time information and with which customers have control of the distribution of packages. The mobile application works for both Android and iOS operating systems.
- As a third alternative, customers can use the Descartes customer service to track their packages. However, with this alternative, the Descartes tracking service is slower and the information is not displayed in real-time.
It is important to mention that to use Descartes shipping tracking service, users need the tracking number, which is sent by email and notifications through the mobile application.
The Descartes tracking number is a combination of 12 numeric and alphabetic characters. It is digitally recorded on packages and is hosted in the cloud for cybersecurity purposes.
Additionally, users can configure the virtual platform and digital application to receive periodic notifications of updated information on their packages. These notifications can be sent by text message, email, and through the mobile application. The mobile application can run on Android and iOS.
Finally, Descartes shipping tracking service is available 24 hours a day, every day through the app and digital platform. Customer service is only available during office hours.
How long does it take for Descartes to deliver?
Nationwide, Descartes delivery time is approximately 3 to 5 days. Delivery time may vary depending on the weight and type of service contracted by the customer. Customers can also choose their preferred means of transportation.
To international destinations, Descartes shipping time is approximately one week regardless of destination.
However, with express services, the time can be reduced to 5 days or less. You can also check approximate shipping times with the customer service.
Is Descartes delivery expensive?
Descartes shipping costs nationwide are approximately $7.00.
- With express methods, the average shipping cost of Descartes delivery is $9.
- For Descartes international shipments, the average shipping cost is $12.
- With express services, the average shipping cost for international shipments is $16.
It is important to clarify that with packages weighing more than 10 kilograms, shipping costs increase significantly.
For more information about shipping rates, please contact the Descartes customer service. This department has a section where users can consult all the service plans offered by Descartes.
Where can Descartes deliver?
Descartes can manage the logistics of shipments to any national destination, even the most distant. Thanks to its private transportation network, Descartes can reach any region of the country.
However, towards international destinations, the company can deliver to all continents of the world. This means that Descartes can deliver to the United-States, China, India, the United-Kingdom, and some countries in the Middle East and Africa.
In total, deliveries can be made to more than 192 countries around the world. In the future, it is expected to reach more than 200 countries.
How do I contact Descartes customer service?
Customers can contact customer service once they log on to the Descartes website (https://www.descartes.com/home). A telephone number (+1 877-786-9339) is available on the website to contact U.S. and Canadian customer service.
To contact international customer service, you also have access to a dedicated telephone number (+800-7866-3390). You can also access the e-mail address (info@descartes.com) for inquiries, claims, refunds, or shipment cancellations.
The technological innovations in the company's services are so sophisticated that even Descartes shipping tracking service allows delivery trucks to be located via GPS.
Because many of the services are optimized with modern software and infrastructure, Descartes expects to innovate in all of its services. With these innovations, Descartes expects to dominate the American market within the next 5 years.
