City Link is yet another example of the significant growth in the logistics and courier industry in Asia. It is a company with more than 30 years of experience in the market but that has become popular in recent years.
Given its growth and popularity in recent years, it has been able to expand into other international markets. City Link Express China is an example of the brand's expansion into the world's most lucrative markets.
What is City Link Express?
City Link is a company founded in 1979 in Malaysia, by a man known as David Tan. The company provides logistics and courier services for other companies and retailers in Asia. With all the experience gained in over 30 years, the company has managed to establish itself as a major brand in recent years.
Branches such as City Link Express China are a reflection of the brand's bold work to expand and make itself known in other countries. The company processes hundreds of thousands of deliveries in other Asian markets such as Singapore and Thailand.
Moreover, City Link wants to become a reference in the implementation of innovative tools to improve the experience of its customers. Besides improving the quality of City Link Express tracking service, it has also integrated innovative technologies to optimize the payment and package distribution processes.
With more than 30 years in the market, City Link wants to work on different types of devices. For this reason, systems such as tracking City Link Express Malaysia work on mobile applications developed by the brand. With this kind of innovation, City Link has won several awards.
In 2019, the company won several awards for the excellence of its services in Malaysia and other countries such as Thailand and Singapore. In 2020 it won a certificate that endorses its commitment and dedication to the industry and at the same time certifies it as the longest-lived company in the region that offers excellent quality services.
These are just some of the reasons why services such as City Link Express courier tracking or its expansion into the most competitive international markets are so respected and valued by their customers and competitors.
How do I track my parcel from City Link Express?
Users can track parcels using 3 different ways and with the same virtual platforms. With the virtual platform found on the website, users can use the tracking City Link Express Malaysia.
- As a first option, they can use the tracking number.
- As a second option, instead of using the tracking number, users can use the address of the destination where the package will be delivered. In this case, users must provide detailed information and the service contract order. In this case, the City Link Express tracking service is very accurate.
- The third option is intended for business customers. In this case, customers must use the destination address, the name of the company that contracted the service, and the contract order number. Like the other alternatives, the City Link Express courier tracking system is very accurate in locating packages.
The City Link Express tracking number consists of 15 characters in a combination of numbers and letters. It is digitally embedded in private servers to protect customer data.
As mentioned above, the City Link Express tracking service can also be used digitally on other devices such as tablets or smartphones. The City Link website can function properly on any device.
The City Link Express tracking number is sent once customers have paid the service contracted. It is sent by email and text messages and in case of loss, it can be retrieved with the City Link Express customer service.
How long does CityLink take to deliver?
The delivery time may vary depending on the type of service that was contracted by the customer.
- As a general rule, the City Link Express delivery time is approximately 3 to 7 business days.
- With the Premium service, the delivery time can be reduced to 24 or 48 hours.
- To international destinations, delivery time is approximately one week.
- With express services, the City Link Express international delivery time is 72 hours. Deliveries can be made by air, land, or sea.
Does CityLink deliver Saturday?
The company only processes deliveries Monday through Friday during business hours. It does not currently have the infrastructure to operate on Saturdays, Sundays, or public holidays. However, the tracking City Link Express Malaysia system is available 24 hours a day, 7 days a week.
Where does City Link Express deliver?
City Link's most important market is the Asian market. That is why City Link Express China is so important for many of the brand's business customers. City Link has become a reference in countries such as Thailand, Singapore, and China.
However, its operational infrastructure allows it to deliver to more than 200 countries around the world. City Link can reach countries in Europe and Latin America, and even countries such as the United-States. The City Link Express courier tracking service can be used to locate packages anywhere in the world.
Is Citylink expensive?
Shipping charges can be a bit expensive compared to other companies. This is because the company makes additional charges for fuel and distribution of packages.
- Domestically and in the Asian market, the average shipping cost can be as high as $8.
- To other destinations in Latin America, North America, Europe, or the Middle East, average shipping costs can exceed US$15.
Shipping costs vary depending on the size of the package and the type of service contracted by the customer. To obtain a quote, customers can use a virtual tool that calculates shipping costs.
How do I complain to CityLink?
To file a complaint, customers can access the phone number (+603-5033-3800) or email (costumerservice@citylinkexpress.com.my). These details can be found on City Link's website. The company also has a Hotline (+603-5565-8399) for other procedures, such as retrieving the City Link Express tracking number.
City Link offers personalized services that seek to establish a close relationship with its customers. In this way, the brand tries to differentiate itself from other companies and seeks to gain the trust of loyal and new customers.
