Cainiao tracking

Cainiao tracking provides real-time updates on your shipments, allowing businesses and individuals to stay informed. By integrating Ship24’s tracking API, you can track Cainiao parcels seamlessly across multiple platforms. Whether you're managing personal deliveries or overseeing logistics, the API offers fast, reliable tracking data, making it easier to monitor shipments globally. This solution enhances operational efficiency by delivering accurate tracking information directly to your systems.

How to Track Cainiao Parcels

You can conveniently track your packages using Cainiao tracking on their website or using a third-party tracking service such as Ship24.

Tracking on their Website

To utilize Cainiao tracking and stay updated on the status of your packages on their website, follow these simple steps:

1. Visit the Cainiao tracking website.
2. Enter the provided Cainiao tracking number.
3. Click "Track" to see the package's status.

Tracking on Ship24

1. Go to the Ship24 website.
2. Enter the Cainiao tracking number in the search bar.
3. Click the arrow to view consolidated tracking updates.

Ship24 offers detailed tracking data from multiple couriers worldwide such as China Post, DHL, USPS, etc., including package locations and delivery statuses.

Track Lazada Orders with Cainiao

If you have a Cainiao tracking number for your Lazada orders, simply input it on the Ship24 homepage. You’ll receive live updates on your parcel’s location. Request the tracking number from the seller if you haven’t received it.

Global Cainiao Tracking

Ship24 offers a universal tracking system that allows you to track Cainiao shipments worldwide, including specialized shipping methods like Cainiao Super Economy and Cainiao Standard for Special Goods. Track up to 10 parcels simultaneously for instant updates.

Cainiao Singapore

For parcels sent to Singapore via Cainiao, the tracking number is often available in your email or text messages. Enter the number on Ship24 to receive real-time updates on the parcel's status.

Cainiao Malaysia

Tracking Cainiao parcels to Malaysia is easy with Ship24. Simply use your Cainiao tracking number for instant updates. If you don't have the number, contact the sender or check your email.

Cainiao Tracking Number and its Format

Cainiao tracking numbers are a critical part of monitoring your shipment. These numbers typically range between 10 and 20 alphanumeric characters and can be easily found on your shipping label or within your order confirmation emails. Cainiao often uses tracking numbers starting with 2 capital letters followed by a sequence of numbers. For example, a common format would be something like LP12345678901234.

Since Cainiao collaborates with a large network of couriers, including international carriers like UPS and FedEx, your tracking number may vary depending on the shipping partner handling your package. However, even if your package is transferred to another courier, Ship24’s universal tracking system automatically detects the correct courier, ensuring you can track your package regardless of the service provider.

Find Your Tracking Number

To find your Cainiao tracking number:

• Check the shipping label attached to the package.
• The confirmation email from the seller.
• The order details page on the eCommerce platform where you made the purchase.

If none of these options are available, contact the seller to request the tracking number.

Why Your Cainiao Tracking Number Isn’t Updating

There are several reasons why a Cainiao tracking number might not show updates:

• Package Not Yet Shipped: The seller may have generated a label, but the package hasn’t been handed over to the courier.
• Customs Clearance Delays: International packages may be held up during customs clearance, resulting in a lack of updates for an extended period.
• System Delays: Sometimes, there are delays in the tracking system itself, and it may take 24-48 hours for the system to update.
• Transferred to Local Courier: Once the package reaches its destination country, it may be handed off to a local courier, and tracking could pause during the transition.

In any case, if the tracking is not updating for an unusually long time, it’s advisable to contact the seller or the courier for further clarification.

Cainiao Tracking Status

When checking the status or location of a parcel, there are a number of different status events you may come across.

Status	Description
Accepted by carrier	Your package has been handed over to Cainiao and is being prepared for shipment from the origin country.
Received by line-haul	The package has been transferred to a courier for transportation to another location.
Hand over to airline	The package is now with the airline and is en route to the destination country.
Inbound in sorting center	The package is being processed at a local sorting center, arriving for the next stage of transit.
Outbound in sorting center	The package is being processed at a local sorting center, leaving for the next stage of transit.
Import clearance success	The package has successfully cleared customs in the destination country.
Depart from transit country or district	The package is moving through an intermediary country before reaching the final destination.
Arrive at transit country or district	The package is in a connecting country.
Import clearance start	Customs clearance procedures have begun.
Delivered	The recipient has received the package.

When using Ship24, simply enter your Cainiao tracking number to see the full status updates for your shipment.

Cainiao Shipping Methods

Cainiao offers several shipping methods designed to meet different delivery needs, primarily available through AliExpress. The options range from budget-friendly deliveries to expedited services, allowing users to choose based on their parcel size, value, and urgency.

1. Super Economy & Super Economy Global

These are low-cost shipping options, often chosen for items priced under $5. Cainiao Super Economy is typically used for domestic deliveries within China, while Super Economy Global is available for international shipments. However, these options do not include tracking once the parcel leaves China, making them suitable for non-urgent, low-value items.

2. Super Economy for Special Goods

A variation of the Super Economy option, this method is for lightweight goods under 2 kg with a value under $5. Unlike the basic economy options, this method provides end-to-end tracking, allowing users to follow their parcel's journey from dispatch to delivery.

3. Standard for Special Goods

This option offers faster shipping and full tracking for small items. It is ideal for goods that require more secure handling and oversight, offering delivery within 10-20 days to major destinations.

4. Expedited Standard

The Cainiao Expedited Standard service is the most premium option available, offering delivery in as little as 5-10 days depending on the destination. This method provides full tracking and is suitable for high-value or time-sensitive shipments.

5. Heavy Parcel Line

Designed for larger parcels that exceed the weight and size limits of other Cainiao shipping methods, this service ensures reliable delivery for bulky items. It is available at checkout on AliExpress and caters to customers who need to ship oversized goods internationally.

6. Warehouse Standard Shipping

This service is ideal for shipments from Cainiao-enabled warehouses in the European Union, offering fast delivery (within 3 to 7 days) and avoiding customs delays. It is particularly useful for buyers within the EU looking for seamless cross-border shipping.

Delivery Time

The delivery time of your Cainiao parcel can vary depending on the shipping method selected, the parcel’s size, weight, and delivery location. Below is a comparative table of the different Cainiao shipping options available, so you can choose the one that best fits your needs:

Shipping Method	Delivery Time	Tracking Availability	Description
Cainiao Super Economy	30 to 50 working days	Tracking is only available in China	Low-cost option for small items, often used for low-value purchases. No tracking outside China
Cainiao Super Economy Global	20 to 40 working days	Tracking is only available in China	Similar to Super Economy, but for international destinations.
Cainiao Super Economy for Special Goods	20 to 40 working days	Limited tracking within China	Designed for special goods with no size restrictions.
Cainiao Standard for Special Goods	20 to 40 working days	Full tracking available	Faster delivery than Super Economy, includes tracking from origin to destination.
Cainiao Expedited Standard	20 to 40 working days	Full tracking available	Expedited option for faster deliveries with full tracking available.
Cainiao Heavy Parcel Line	30 to 50 working days	Full tracking available	Designed for heavy shipments, with tracking throughout the entire journey.
Cainiao Warehouse Standard Shipping	3 to 7 working days	Full tracking available	Fastest shipping option, typically used for items stored in local warehouses.

Please note that the delivery time can be influenced by several factors, including the destination country, customs processing, and local postal services.

Important Notes

• Cainiao Super Economy does not offer end-to-end tracking, so you can only follow the package's journey within China. It is an economical option best suited for low-value purchases.
• Cainiao Expedited Standard and Cainiao Standard for Special Goods provide full tracking, making them more reliable options for valuable items or time-sensitive deliveries.
• Cainiao Warehouse Standard Shipping is the fastest option, especially for deliveries within the same region as the warehouse, such as Europe.

For accurate updates on your package’s journey, track your Cainiao parcel using the Ship24 platform. Simply enter your tracking number in the search bar above, and we will provide real-time updates until your package arrives at your door.

Contact Cainiao Shipping

You can reach the Cainiao customer through their contact number to inquire about their services, tracking updates, or any issues regarding your parcels.

Service Type	Contact Information	Availability
International Logistics Hotline	+86 951964	Mon-Fri, 09:00 - 18:00
China Logistics Hotline	+86 951968	Mon-Sun, 09:00 - 21:00
Consumer Service Hotline	+86 951966	Mon-Sun, 08:00 - 22:00
Cainiao Express Service Hotline	+86 956160	Mon-Sun, 08:00 - 22:00
Cainiao Rural Service Hotline	+86 951967	Mon-Sun, 09:00 - 21:00
Email - Customer Service	cainiaoglobalcs@service.cainiao.com	N/A
Headquarters Address	501 Fengxin Road, Yuhang District, Hangzhou, Zhejiang, China	N/A
Postal Code	311121	N/A

About Cainiao Logistics

Cainiao, founded in 2013 by Alibaba, has become a leading global logistics provider, especially in cross-border eCommerce. Its success is attributed to its innovative use of technology, partnerships, and strategic expansion. Cainiao operates the largest cross-border eCommerce logistics network globally, handling over 5 million packages daily. Its services range from warehousing to last-mile delivery, powered by AI and automation to optimize logistics processes. Cainiao's infrastructure spans over 200 countries, with key logistics hubs in Asia, Europe, and North America, enabling rapid delivery within 24 to 72 hours depending on the region​.

Cainiao collaborates with major couriers like UPS and FedEx for international shipments, ensuring seamless parcel forwarding. It also provides tailored logistics services to merchants, reducing delivery times through initiatives like its "Global 5-day Delivery" solution. Recent expansions in Europe have further strengthened its presence, improving delivery speeds across several countries.